Digital Experience Manager (FTC)

Digital Experience Manager (FTC)

Croda is a FTSE100 organisationwhere we truly believe our people are our difference and this along with ourvalues of Innovative Responsible and Together create our Purpose Smart scienceto improve lives. With over 5000 employees globally we specialise in theresearch and development of innovative ingredients for the Life Science andConsumer Care markets.

We are focused on developing our inclusiveculture through accountability collaboration and innovation. As we continue todeliver our ambitious growth strategy were looking for a Digital ExperienceManager to help transform how customers interact with Croda online.

This is an exciting opportunity for astrategic digital leader to define the future vision for our global digitalexperience influencing how customers discover engage with and buy from will play a pivotal role in shaping our digital ecosystem drivinginnovation and helping us create seamless customer-centric experiences thatsupport business growth.

Who Were Looking For:

• Strong B2B eCommerce experience leading digital experience and customer engagement strategies within complex organisations
• A deep understanding of user experience customer journeys digital marketing and content effectiveness
• Experience developing digital roadmaps and translating vision into actionable initiatives
• The ability to influence senior stakeholders and build alignment across diverse teams
• Knowledge of website technologies CMS platforms and digital ecosystems
• Experience using data and customer insights to inform decisions and measure success
• An understanding of AI and emerging technologies and their application within digital customer experiences
• Excellent communication stakeholder management and project leadership skills
• A curious innovative mindset and a passion for creating exceptional customer experiences
• Degree level education in technical or business disciplines

What Youll Be Doing:

• Develop and own the long-term digital experience strategy for Crodas customer-facing websites and digital platforms
• Define the future vision for our digital customer journey identifying opportunities to improve engagement self-service and online customer interactions
• Lead the development of strategic roadmaps and business cases that support our digital transformation ambitions
• Partner with Marketing IT Data and external agencies to deliver innovative digital experiences that create measurable value
• Establish a performance framework to assess website effectiveness customer engagement and digital impact
• Drive the strategic adoption of AI-powered capabilities including intelligent search personalisation and content optimisation
• Identify emerging digital trends technologies and best practices to ensure Croda remains ahead of the market
• Act as the voice of the customer using insight and analytics to continuously improve the online experience
• Provide strategic ownership of key digital platforms and technologies ensuring they support customer and business needs

Additional Information

This is a hybrid role based at our Global HQ inCowick Snaith (East Yorkshire)
Fixed term contract length: 1 Year

If you require any reasonable adjustments during the hiring process or experience any issueswith our online application process please email

Why Croda

This is a rareopportunity to shape the future of digital engagement within a globalscience-led organisation.

Youll have theopportunity to:

• Create and influence Crodas future digital customer experience vision
• Work across multiple international markets and business sectors
• Lead high-profile digital transformation initiatives with executive visibility
• Explore how emerging technologies and AI can create competitive advantage
• Join a purpose-led organisation committed to innovation sustainability and improving lives

At Croda we believe our people areour difference. We are people-led driven by the desire to do good and delivervalue a unifying principle shaped by all the great people that havetravelled through Croda since our beginning in 1925. We pride ourselves on bringing togetherdiverse teams and talents from across the globe and guided by our values ofResponsible Innovative and Together we are passionate about building aninclusive collaborative and diverse organisation with innovation and customerfocus underpinning all that we do.

Croda is anequal opportunities employer and positively encourages applications fromsuitably qualified and eligible candidates regardless of sex race disabilityage sexual orientation marriage or civil partnership pregnancy or maternityreligion or belief.#LI-SB1

Required Experience:

Manager