Digital Brand Account Manager

The Role:

As a Digital Brand Account Manager you will be the main point of contact for our dropship Partner Brands and for internal brand commercial ecommerce marketing and business analytics teams. You will focus primarily on the Sports Lifestyle and Gifting divisions and identify the product and category opportunities that deliver the best commercial outcome. Working across Sports Direct Studio Frasers Evans Cycles and other websites you will make sure product content is enriched products are well merchandised and marketing opportunities are executed. 

Key Responsibilities:

Partner acquisition and trading

• Prospect new categories and Partners reach out to new leads and support onboarding including negotiating trading terms and product ranges 
• Support trade terms negotiations with existing Partners to achieve the best commercial outcome 
• Analyse sales and site search data to identify product category and brand opportunities 
• Review sales performance margins and selling prices to maximise each Partners sales potential 
• Launch new product ranges with Partners and regularly review existing inventory to improve margins 

Content merchandising and marketing 

• Work with Partners and internal teams to enrich product data and increase visibility across the websites 
• Identify commercial activations including Retail Media investments and SOA campaigns and execute them to excellence. 

Partner performance and day-to-day 

• Hold Partners to the highest standards including order fulfilment SLAs timely responses to customer service queries and high-quality product content 
• Act as the go-to contact for brands and internal teams on day-to-day business taking a collaborative approach that delivers mutually beneficial outcomes 
• Support internal team training documentation and ad hoc tasks 

Qualifications :

What were looking for:

• 12 years experience in buying ecommerce trading or account management 
• Strong commercial acumen with a good grasp of margins pricing and trading terms 
• Confidence in negotiating and in holding partners to agreed standards 
• Ability to analyse sales and site data draw accurate conclusions and communicate key messages clearly and concisely 
• Excellent written and verbal communication with a strong client-service approach to both partners and internal teams 
• Ability to build relationships and influence stakeholders across commercial ecommerce and marketing teams 
• Ability to plan and organise your own workload prioritise and deliver to deadlines 
• A proactive mindset with the judgement to know when to escalate issues 
• Strong attention to detail quick to learn new tools and processes 
• Advanced Excel and good PowerPoint skills 
• Understanding of end-to-end ecommerce dropship or marketplace processes is highly desirable

Additional Information :

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. Its bold ambitious and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how were rewarded check out the video link to find out more - Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Remote Work :

No

Employment Type :

Full-time