Diary Coordinator

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

We have an exciting opportunity for a Diary Co-ordinator to join our specialist Subsidence team providing essential administrative and customer service support to help ensure claims progress smoothly from the outset.

Youll be responsible for coordinating diaries and appointments handling telephone enquiries logging new claims and maintaining accurate information on our systems. Working closely with customers and colleagues youll make sure appointments are effectively organised and customers receive a friendly professional service.

You dont need previous insurance claims or subsidence experience to join us. Were looking for someone who is organised accurate and customer-focused with great attention to detail and the ability to manage changing priorities. Experience in administration customer service scheduling or a similar environment would give you a great foundation and well provide the training you need to develop your knowledge.

Ideally youll be based in Glasgow although were also happy to consider candidates based elsewhere in the UK who are looking for a home-based opportunity.

• Organisation & Diary Management Able to coordinate appointments manage schedules and prioritise a busy workload effectively.
• Customer Service A friendly professional and helpful approach with a genuine commitment to providing a positive customer experience.
• Communication Skills Confident communicating over the telephone and able to provide clear and helpful information to customers and colleagues.
• Accuracy & Attention to Detail Takes pride in getting things right and ensuring customer and claim information is recorded accurately.
• Administration Skills Comfortable completing administrative tasks updating systems and maintaining clear and accurate records.
• Time Management Able to balance multiple activities deadlines and changing priorities while maintaining a high standard of service.
• Teamwork Enjoys working collaboratively with colleagues and contributing to a supportive and positive team environment.
• Adaptability Comfortable working in a busy environment and responding positively when priorities or customer needs change.
• Technology Skills Comfortable using IT systems and able to learn new processes and technology with training and support.

Remuneration & more

• Competitive salary based on skills and experience
• Holiday allowance of 25 days plus bank holidays
• Hybrid working options (office and home)

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employeeassistanceprogramme for wellbeing support
• Group Income Protection

Other benefits

• Voluntary benefits green car schemedental coverannual medical assessmentcycle to work scheme season ticket loanwellbeingand digital GP applications
• Discounts on various products and services

At Sedgwick you wont just build your career; youll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members with the most comprehensive training program in the industry which includes more than 15000 courses on demand training specific to roles and opportunities to continue formal education.

Together were not only reshaping the insurance landscape were building a legacy of talent. Come and be a catalyst for change within our industry.

Think wed be a great match Apply now we want to hear from you.

As part of our commitment to you we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age disability gender identity marital/ family status race religion sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual or in-person).

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