Desktop Support Technician Entry Level

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

SUMMARY:

We are seeking to hire an Entry Level 1 Desktop Support Technician to join our team. We will provide the right candidate with hands on education and training to enable the candidate to perform the responsibilities described below. The ideal candidate will be a self-starter focused on positive outcomes for the customer. The candidate will be inquisitive by nature who is able to view situations from multiple angles and will naturally take the lead to resolve problems when they arrive. Finally the ideal candidate will be confident in themselves to suggest improvements when theyobservedeficiencies.

PRIMARY DUTIES:

• Monitoring computer hardware performance and diagnosing system issues.

• How to install new hardware in computers including adding / replacing computer memory (RAM) installing disk drives

• How to replace worn or defective parts and clean computer hardware according manufacturers specifications

• Performing equipment testing following repairs

• Setting up new configurations for computers including OS image deployment

• Installingconfiguringand upgrading software applications including rollout project

• Troubleshoot and resolve softwareapplicationand OS related problems.

• Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards.

• Identifyprioritizeand escalate situations requiring urgent attention.

• Perform system healthcheckand mitigation to meet software and security standards including encryptionpatchingand backup.

The core client hardware and software environment to be supported includes (but not limited to) - Lenovo ThinkPad laptops Apple MacBooks MAC OS Microsoft Windows 10 OS Microsoft Office 365 / 2011/ 2016 CrashPlan McAfee AV / ePO Cisco AnyConnect VPN Adobe Suite Ping ID SCCM Casper.

COMPENTENCY:

• Positive attitude and collaborative approach in working within a team environment.

• Strong customer service skills

• Strong oral and written communications

• Ability to learn and adapt quickly to changes.

• Critical thinking and analytical capabilities in troubleshooting and problem solving.

• Planningorganizingand prioritizing skills.

• Attention to detail.

• Ability to be flexible and handle stressful situations at times.

REQUIRED EDUCATION:

• Highschool diploma or equivalentrequired

• Bachelors or Associates in relevant field preferred

EXPERIENCE:

• Up to one year of relevant experience

LANGUAGE SKILLS:

• Englishproficiency

QUALIFICATIONS:

This is an entry levelposition isideally suited to a recent graduate with up to 1 years experience with 1 or more of the following.

• Technical skills in installation and troubleshooting of relevant software and hardware.

• Knowledge and experience providing customer services preferably in an IT service environment.

• Using any case management / support ticketing and knowledge-based systems

• Experience of supporting Office 365

PHYSICAL DEMANDS:

• Ability toliftupto 30 pounds.

• Requires reliable transportin order tobe onsite.

WORK ENVIRONMENT:

The candidate will workonsiteunderdirectionof the partner leadership team.

EXPECTED HOURS OF WORK:

8 hourshifts asdirected by partner 8-5 with1-hour unpaid lunch or8:30-4:30 with half hour paid lunch.

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