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Desktop Support Engineer
Job Location:
Monthly Salary:
Posted:
4 September 2026 (Yesterday)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Role: EUC / Desktop Support Engineer (Onsite)
Key Responsibilities
- Provide on-site End User Computing (EUC) support at locations agreed between Wipro and end client.
- Deliver field-based desktop support to end users including VIP and senior stakeholders ensuring a high level of customer satisfaction.
- Log categorise and validate incidents and service requests accurately within the ITSM tool.
- Perform first-line and second-line EUC troubleshooting aiming for high first-time-fix rates.
- Route and re-route tickets to the appropriate resolver groups in line with agreed processes.
- Escalate unresolved tickets in accordance with CBL escalation procedures and SLAs.
- Participate in onsite meetings with the Wipro Field Services Lead as required.
- Support and take part in regular operational and corporate IT drills conducted by CBL.
- Ensure clear documentation ticket updates and handovers are maintained.
Required EUC / Desktop Support Skills
- Strong hands-on experience supporting Windows 11 desktops and laptops.
- Experience with hardware diagnostics break/fix device swaps and peripheral support (monitors docks keyboards printers).
- Proficiency with Microsoft 365 applications (Outlook Teams OneDrive Office).
- Working knowledge of Active Directory / Entra ID (user accounts groups access issues).
- Expertise with Intune / Endpoint Manager for device compliance and Autopilot Laptop Build management. PowerShell Scripting
- Experience troubleshooting VPN MFA and network connectivity issues (LAN/WiFi).
- Printer and scanner support experience including onsite configuration.
- Strong communication and customer service skills particularly when supporting VIP users.
- Understanding of ITIL-based incident and service request management.
Good to Have
- Experience using Nexthink for endpoint analytics device health monitoring and proactive troubleshooting.
- Ability to interpret Nexthink insights to identify root causes and performance issues affecting end-user experience.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
