Desktop Engineer

The Role

As a Desktop Engineer you will join our Pontefract-based team to keep our end-user technology running smoothly across our offices and warehousing facilities in the UK Belfast and the UAE. Working on a fully office-based contract with regular site travel supported by a company vehicle you will provide essential support installation and maintenance across our desktop estate. You will also take ownership of our operational hardware managing a large fleet of handheld terminals using remote management tools like SureMDM. Working alongside wider Tech teams on key infrastructure projects you will ensure our colleagues have the reliable tools they need every day with full support to build your technical skills through structured training platforms like LinkedIn Learning and Thrive mentoring and hands-on guidance.

What Youll Take On

• Deliver efficient and reliable technical support across all end-user equipment ensuring service levels and response times are consistently met.
• Follow established deployment processes to build configure and deploy new hardware to colleagues.
• Manage the full hardware lifecycle across end-user equipment - including PCs Thin Clients scanners industrial printers mobile devices (iOS/tablets) and warehouse Handheld Terminals (HHTs) - handling on-site and remote software configuration deployment and secure end-of-life deprovisioning.
• Support IT project work across warehouse and satellite locations collaborating with internal teams to deliver new technologies seamlessly.
• Diagnose and resolve technical issues using logical problem-solving taking ownership of tickets through our ITSM tooling.
• Identify categorise and escalate Major Incidents and P1 issues through the correct technical channels in a timely manner.

What Youll Bring

• Proven experience supporting desktop operating systems - including Windows macOS ThinOS and ChromeOS - within a large corporate environment.
• Familiarity with endpoint management packaging or scripting technologies such as Microsoft Intune SCCM JAMF WMS PowerShell Google Admin SureMDM or Active Directory.
• A solid understanding of desktop hardware and peripherals alongside foundational network services and protocols (such as TCP/IP DNS and DHCP).
• Strong customer service and relationship-building skills with the ability to communicate technical concepts clearly to non-technical colleagues.
• Excellent workload management and organisational skills with the ability to handle busy moments prioritise tasks and think logically under pressure.
• A proactive approach to continuous learning and flexibility to undertake travel to regional sites and planned overtime when required.

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