Desktop and Server Support Specialist (Endpoint Management) IT Services 99981 Grade 6

Position Details

IT Services

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 33002 to 35608 with potential progression once in post to 39906

Grade: 6

Full Time Permanent

Closing date: 28th June 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Department overview

The role ofIT Services is to ensure that the University of Birmingham community has access to responsive resilient secure and accessible systems and support. Our technologies enable our students staff researchers visitors and partners to confidently and creatively use digital services technology and data for the benefit of their learning teaching research or work. IT Services are building a culture of innovation collaboration openness and inclusivity and we apply the principles of customer focus and continuous improvement to everything we do. We want to attract outstanding inspirational and talented people support them to succeed and celebrate their success. Our IT Services division has an active People and Culture network and Women in IT group bi-annual making IT happen awards recognition programme and Social Committee which arranges regular activities and events for colleagues. With a new Digital Strategy this is an exciting opportunity to join the team making IT happen at the University of Birmingham.

Role Summary

The role sits within the Endpoint and Software Configuration team responsible for configuring staff and student devices and delivering software via self-service platforms. It supports hybrid working by agreement with periods requiring full on-campus presence.

The post holder provides software and hardware support across campus using expertise in operating system deployment application packaging deployment and lifecycle management in a large complex environment. This includes packaging and deploying applications for Windows and macOS using Microsoft Configuration Manager Intune AppsAnywhere and JAMF Pro.

The role involves working closely with colleagues to ensure service reliability and providing technical guidance across IT Services. It also includes troubleshooting complex issues and packaging bespoke software using advanced configurations such as PowerShell scripting and secure integrations in line with University standards.

Main Duties

• Manage and support application packaging and deployment to users and devices across the University including remote sites using Microsoft Configuration Manager Intune AppsAnywhere and JAMF Pro.
• Assume responsibility for the packaging deployment and thorough testing of applications to ensure optimal delivery functionality and seamless integration within hosted environments and platforms.
• Developsoftware installation packages for both in-house developed and commercial-off-the shelf software.
• Monitor critical services (Microsoft Configuration Manager Intune AppsAnywhere and JAMF Pro) and collaborate with team members to ensure systems are effectively documented maintained and upgraded or patched as required.
• Manage application deployments within Active Directory by coordinating deployments via Configuration Manager Intune AppsAnywhere and JAMF Pro making effective use of OUs and security groups.
• Coordinate both third-party and internal application deployments related to version updates and revisions.
• Demonstrate strong communication skills to facilitate comprehensive consultation with customers and service providers at every stage.
• Maintain and update documentation procedures and processes as needed.
• Deliver one-to-one training and guidance to device users both in person and through written Knowledge Base articles.
• Provide recommendations based on value-for-money considerations ensuring alignment with overall strategic objectives and standards.
• Liaise with external vendors and contractors as appropriate to ensure timely and satisfactory service provision.
• Provide continuous support for desktop services collaborating closely with the central ITS Service Desk and senior team members to ensure efficient resolution of support calls and thorough documentation for future reference.
• Fosters a fair and equitable workplace for all staff.

Required Knowledge Skills Qualifications Experience

• Educated to Degree level(or equivalent qualifications) or relevant technical qualification and relevantexperience - where no equivalent qualification is held extensive proven practical and technical experience in a similar role will be required.
• Fully conversant and proficient with:
  • Autopilot
  • AppsAnywhere (Application Packaging)
  • Intune (application packaging Autopilot and configuration policies)
  • Jamf Pro (application packaging operating system deployment and configuration profiles)
  • MacOS Operating System
  • Microsoft Configuration Manager (application packaging and operating system deployment)
  • Microsoft Windows Client Operating System
  • Strong scripting skills in PowerShell & Bash
• Knowledge and support experience in any of the following areas will be an advantage:
  • Desktop Analytics
  • Android
  • iOS
  • ITIL methodology
  • Microsoft SQL Server
  • Microsoft Windows Server Operating System
  • VB scripting
• A strong customer service orientation showing the ability to both understand/interpret end user requirements and articulate IT solutions that deliver on end user business requirements.
• The ability to work effectively as a member of a team towards quality service goals and deadlines.
• The ability to effectively prioritise and schedule workloads in the face of conflicting demands.
• Excellent communication skills with both internal and external users demonstrating an ability to:
  • Communicate complex IT technical problems in a non-technical manner.
  • Communicate confidently at all levels within the organisation.
  • Express ideas coherently through a variety of media.
• Experience of software and application packaging in a complex enterprise environment with existing knowledge in Microsoft Configuration Manager Intune & Jamf Pro.
• Evidence of literacy and numeracy with the ability to write clearly and to analyse information and data.
• Knowledge of the protected characteristics and duties under the Equality Act 2010 including fostering good relations and advancing the universities Public Sector Equality Duty (PSED).

Informal enquiries to Adrian Hartop email:

View our staff values and behaviourshere

Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.