Deskside Support Engineer L2 UK

Excis is a global leader in IT support driven by innovation collaboration and excellence. With a presence in 190 countries a team of 6000 engineers and support for 200 enterprise clients we provide a dynamic environment where your work makes a real impact.

We foster a people-first culture focused on growth teamwork and continuous learning ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.

We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client including VIP users where professionalism technical expertise and strong communication are essential.

You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

• Provide onsite support for desktops laptops printers mobile devices and peripherals
  
• Deliver high-quality customer service to all users including VIPs
  
• Troubleshoot hardware and software issues across Windows environments
  
• Perform PC builds deployments imaging and reimaging activities
  
• Handle IMAC activities (Install Move Add Change) and project tasks
  
• Assist with LAN/Wi-Fi connectivity patching network points and workstation setup
  
• Support Microsoft 365 applications (Outlook Teams Excel OneDrive Intune)
  
• Manage incidents using ITSM/ticketing tools and ensure SLA compliance
  
• Maintain and update documentation knowledge base articles and asset records
  
• Collaborate with internal IT teams and external vendors for issue resolution
  
• Provide remote support when required
  

• Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
  
• Experience with Windows imaging and deployment (SCCM MDT or USB imaging)
  
• Solid Microsoft 365 troubleshooting experience (including Intune exposure)
  
• Familiarity with Active Directory and Azure Active Directory
  
• Strong desktop laptop printer and peripheral troubleshooting skills
  
• Experience with ITSM/ticketing systems
  
• Excellent communication and interpersonal skills
  
• Ability to work independently and within a team
  
• Experience working with vendors and third-party support teams
  
• Strong organizational and time management skills