Deskside Support Engineer

Main purpose of the job: To provide deskside technical support and advisory service of End User Compute (EUC) devices including resolving and enabling the resolution of incidents problems requests and deploying new hardware and associated software.

Main Duties and Responsibilities: Essential duties may include but are not limited to the following: 

• Act as 2nd Line support for all EUC technical incidents through to resolution at deskside. 
• Create knowledgebase articles where repeated incidents are logged to assist Service Desk 
• Analysts to increase 1st time Fix 
• Proactive in providing solutions to common incidents to reduce call volumes 
• Resolve requests incidents problems and major incidents assigned to the EUC team within service level agreements 
• To log and follow up issues that have been raised with 3rd party support teams where appropriate 
• Support manage optimise and maintain the configuration and installation of Desktops Laptops and hardware replacements
• Comply with Desktop Good Working Best Practices &  defined Quality management  processes 
• Participating in a shift rota supporting 24/7

Qualifications :

Skills and Experience

• Knowledge and experience on windows operating systems 
• Experience on EUC tools remote support tools Microsoft Office and Outlook 
• Experience on peripheral devices support (printers scanners etc) 
• Awareness & understanding of Microsoft Active Directory (AD) & Group Policy 
• Awareness of ITIL process of Incident Change Problem Service Request and related activities 

Desirable skills

• Certification in Microsoft Technologies 
• Experience with Service management ServiceNow 
• Knowledgeable in AD 
• Experience supporting Lenovo HP and Mac devices and tablets 
• Driving licence & access to a vehicle SAN technologies Converged Infrastructure etc.

Additional Information :

• Must have right to live and work in the UK
• Due to the location of the customer site it would be advantageous to have your own vehicle.
• This role does have a shift rota supporting 24/7 (4 on 4 off) 

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

No

Employment Type :

Full-time