Deskside Support Analyst

Job Description :

Role - Deskside Support

Location - London (News Building)

Job Description

News Corp Global Technology is looking for a Deskside Support Analyst to provide internal facing technical support for our employees and contractors. The ideal candidate should have a passion for technology and a desire to help people in a fast-paced environment and find solutions. The individual in this role has a wide scope of responsibilities including PC Mac networking SCCM Active Directory Office 365 and more. They will provide assistance with technical issues questions and requests submitted by our customers via remote access through telephone e-mail ticketing system and/or hands on intervention as needed. Deskside Support Analysts are responsible for coordinating appropriate interactions to address every request to resolution.

What youll do:
Work directly with end-users in person and remotely to resolve complex IT problems.
Image deploy and maintain IT hardware including desktops laptops monitors docking stations and printers.
Installation configuration and troubleshooting of:
o MAC and Windows OS
o Various software and applications
o Basic network configurations
Resolves 1st and 2nd level support issues concerning hardware software networking active directory applications and telecommunications.
Provides support for software with emphasis on Microsoft Windows and Office products Apple OSX Adobe creative suites and other in-house applications
Conference room video and audio support (Zoom and Google Hangouts)
Owns ServiceNow incidents and requests performs follow-ups and ensures proper closure is reached and communicated.
Support all models of cellular/tablet devices including Android IOS and mobile operating systems

What youll need:
Two-year or Bachelors Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment
PC and Mac hardware skills network printers and computer networks
Excellent oral and written communication skills
Customer service-oriented team player good listener
Ability to lift 30 lbs. and agility to work under desks at times

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic.

Reasonable Accommodation

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