Deputy Service Manager

• Survivors in Transition

• Address: Ipswich Suffolk IP4 1LB
• Salary: 32000 - 3600 per annum
• Hours: 35 hours per week
• Contract: as soon as possible

• Reference: 0752

At Survivors in Transition we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled compassionate and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development.

This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe effective responsive and aligned with trauma-informed principles. You will play a key role in staff support case oversight safeguarding performance monitoring and service coordination.

The role would suit someone with experience in sexual violence domestic abuse mental health safeguarding social care or other trauma-related services who is confident balancing operational management with survivor-centred practice.

Key responsibilities will include:

• supporting the operational management of frontline services

• providing day-to-day supervision and guidance to staff and subcontracted therapists

• assisting with safeguarding oversight risk management and complex case discussions

• monitoring service delivery KPIs waiting lists and outcomes

• supporting quality assurance audits and compliance processes

• helping embed trauma-informed and survivor-led practice across the organisation

• assisting with resource coordination service cover and operational problem solving

• supporting partnership working with external agencies and stakeholders

• contributing to service development and continuous improvement.

Essential experience and skills:

You will hold an undergraduate degree in a relevant field such as Counselling Psychotherapy Psychology Mental Health or Social Care or equivalent professional qualification along with at least five years experience in service or operations management.

Youll bring strong safeguarding knowledge excellent leadership and communication skills and a deep understanding of trauma-informed practice. You will be confident in operational efficiency quality assurance and resource management with strong skills in data analysis and budget management.

You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions.

Excellent IT skills advanced organisational ability and a collaborative nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced emotionally demanding environment.

A full clean driving licence preferred.

We will offer you:

• a competitive salary banding of 32000- 3600 per annum (depending on experience)

• holiday: 25 days annual leave plus your birthday off and bank holidays

• pension scheme health cover and additional wellbeing benefits.

This post is subject to an enhanced DBS check and satisfactory references.

Please note this is an application only process.

For further information please visitour website

To find out more please call Gillian Colchester on or email

Please complete the Application Form (word)and email to