Deputy Housekeeping Manager

Deputy Housekeeping Manager 5Star Luxury Hotel (Full-Time)

Step into a role that blends handson housekeeping excellence with the quiet magic of the Lake District. As Deputy Housekeeping Manager at Gilpin Hotel & Lake House youll help lead the team who shape the aesthetic calm and immaculate presentation of our luxury retreat - ensuring every space feels exceptional serene and beautifully cared for.

About being a Deputy Housekeeping Manager at Gilpin

Set within the heart of the Lake District National Park Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels celebrated for exceptional hospitality refined presentation and warm personalised service.

Housekeeping is truly the heart of Gilpin - the quiet heroes who ensure every room lodge suite and public space looks and feels exceptional. As Deputy Housekeeping Manager youll support the Housekeeping Manager in delivering 5star standards across the estate combining leadership with a highly practical handson approach.

Youll work alongside the team each day maintain immaculate spaces coordinate the rhythm of housekeeping operations and ensure every detail reflects Gilpins signature calm order and understated luxury.

Your Role as Deputy Housekeeping Manager

• Leads with calm confidence supporting the team throughout the day and ensuring every interaction with guests and colleagues feels professional warm and quietly exceptional.

• Carries out room resets proactively deep cleans replenishes amenities focusses on bathroom detailing linen changes and publicarea presentation working shouldertoshoulder with the team to maintain immaculate standards.

• Oversees the rhythm of the day across departures arrivals lodge turnovers turndown service deepclean schedules and urgent housekeeping requirements ensuring seamless transitions and serene surroundings.

• Inspects and refines the details - linens lighting scent layout amenities and overall feel ensuring every space meets Gilpins luxury expectations.

• Works closely with Front Office Estates Spa and F&B to resolve issues quickly support guest movements and maintain smooth operations across the estate.

• Coaches the team in cleaning techniques product use equipment care and luxury finishing touches helping build confidence consistency and pride.

• Supports stock control ensures equipment is fit for purpose reports maintenance issues promptly and follows up to ensure swift resolution.

• Responds to guest requests with grace handle feedback professionally and ensure privacy comfort and a sense of being genuinely cared for.

• Upholds our promise of calm order and heartfelt care elevating the guest experience through thoughtful touches and immaculate presentation.

Qualifications :

What You Bring

• Strong housekeeping experience within a highend or luxury environment.

• Impeccable attention to detail and pride in presentation.

• Confidence working both solo and within a closeknit team.

• High physical fitness and willingness to undertake daily handson cleaning tasks.

• Flexibility initiative and a calm professional presence.

• Strong organisational skills and the ability to juggle multiple priorities.

• A warm guestfocused approach and confidence interacting with guests.

• A willingness to embrace a varied role across cleaning leadership guest support and operations.

Additional Information :

What We Offer:

• A stunning work environment within a Michelin Keyawarded hotel.

• A supportive dynamic team and opportunities for growth within the Gilpin family.

• Meals on shift uniform and generous gratuities.

• A beautiful Lake District setting that inspires every day.

• The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.

• The prestige of working within Relais & Châteaux and Pride of Britain Hotels becoming part of a global community of exceptional hotels and restaurants united by passion authenticity and local tradition.

Bring your passion for exceptional hospitality to Gilpin - if youre ready to bring energy skill and consistency to a highperforming team wed love to hear from you.

Salary:per year depending on experience

Gratuities: 643 per month (average)

Hours: 45 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel

Remote Work :

No

Employment Type :

Full-time