Deputy Head of UK Operations

Deputy Head of UK Operations

About TMC

Telemedicine Clinic (TMC) part of Unilabs since 2017 is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK Sweden Denmark and Norway and our 350 specialised radiologists report over 800000 cases annually. Our mission is to improve patient care through high-quality timely radiology reporting delivered with operational excellence.

At TMC we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse international and values-driven organisation that believes in collaboration innovation and doing business with care and integrity.

The Opportunity & Mission Position

We are seeking a Deputy Head of UK Operations to ensure seamless delivery of high-quality radiology services in the UK while building and executing a robust workforce strategy aligned with long-term capacity productivity and operational goals.

The Deputy Head of UK Operations supports and deputises for the Head of UK Operations and Capacity providing senior operational leadership across UK day (elective and emergency services). The role ensures high-quality resilient and efficient service delivery seamless operational continuity and strong leadership across Operations teams.

The main responsibilities of the Deputy Head of UK Operations are to coordinate the workload within the Day Client Administration team to ensure best possible service for our clients and to supervise the performance of the team and overall daily service including elective hot reporting and emergency services.

This position plays a critical role in translating strategic objectives into operational execution acting as escalation point for service delivery issues and leading continuous improvement initiatives across the UK Business Unit. The role does not routinely perform day-to-day operational case handling. Hands-on operational support will only be required in exceptional or service-critical situations.

Organisational Context

Member of the UK Operations leadership team

Deputises for the Head of UK Operations and Capacity in the operational context as required

Works closely with the Deputy Head of UK Capacity and cross-functional senior stakeholders

Based in the UK (preferably Reading) with occasional travel to other TMC locations

Key Tasks and Responsibilities

Operational Leadership & Service Delivery

Provide senior oversight of UK operational service delivery across day services (both elective and emergency)

Act as escalation point for complex or high-impact service issues

Ensure seamless coordination between night and day operations

Monitor performance trends incidents and service risks

Deputy Responsibilities

Deputise for the Head of UK Operations and Capacity when required

Represent UK daytime Operations in senior forums councils audits and client discussions

Provide operational insight and recommendations to support strategic decisions

People Leadership & Line Management (Essential)

Direct line management of daytime client administrators operational roles

Set objectives conduct 1:1s appraisals and performance and sickness management

Support recruitment onboarding succession planning and team development

Quality Governance & Risk

Ensure operational SOPs (Standard Operating Procedures) are accurate current and embedded

Oversee incident management RCA (Root Cause Analyses) and CAPA (Corrective and Pretentious Actions) processes with Quality

Ensure contingency plans are in place tested and understood

Support audit governance and compliance requirements

Stakeholder & Client Engagement

Act as senior operational contact for key internal and external stakeholders

Work closely with Medical Market IT Finance Quality and Capacity teams

Ensure clear timely and effective operational communications

Operational Excellence & Continuous Improvement

Lead and sponsor service improvement and optimisation initiatives

Identify opportunities for standardisation automation and efficiency gains

Contribute to UK BU transformation and strategic projects

Support KPI reporting and data-driven decision-making

What Were Looking For

Essential Requirements

Proven experience in a line management role of a medium/large team (15 staff members)

Significant experience in operational leadership within a healthcare (NHS preferred) or 24/7 service environment

Knowledge of radiology or regulated healthcare environments

Strong understanding of service delivery risk and incident management

Excellent communication organisational and leadership skills

Fluent English (written and spoken)

Desirable Experience

Experience overseeing day elective and emergency radiology services

Experience in transformation or large-scale operational projects

Radiography or healthcare qualification

Key Competencies

Strategic and operational leadership

People management and coaching

Service excellence

Change leadership

Collaboration and influence

How to Apply

If this role resonates with you wed love to hear from you.Please apply via our careers website.