Deputy General Manager

Deputy General Manager The Great House Coppa Club - Sonning

The Great House is where Coppa Club began a former Elizabethan coaching inn on a quiet stretch of the Thames. With guest rooms events and a busy restaurant under one roof theres plenty to learn and room to grow.

We are looking for a Deputy General Manager whos spent their career around genuine hospitality not just service but standards. Someone whos worked somewhere guests return to because of how it felt not just what was on the menu.

This is a role for someone ready to step straight into being the number two at a premium multi-faceted venue riverside hotel-adjacent all-day dining events and run it like its theirs.

What youll bring

• A background in premium hospitality boutique hotels high-end restaurant groups members clubs or similarly guest-obsessed environments where youve been accountable for standards not just shifts.
• Genuine commercial fluency: P&L ownership labour and stock control and the judgement to know where to spend and where to hold the line.
• A track record of building teams that stay because theyre led well not just managed.
• The composure to run a demanding floor at pace without it ever showing to the guest.
• An eye for the details that separate good from exceptional: how a tables set how a complaints handled how a shift closes.

What the role involves

• Deputising fully for the General Manager this is real second-in-command territory not a supervisory add-on.
• Owning day-to-day operational performance: staffing service standards financials and stock.
• Coaching and developing a team that can carry the venues reputation forward.
• Acting as a genuine guardian of the guest experience spotting what needs fixing before it becomes a problem.
• Building relationships that matter regulars local business and the wider Coppa Club network.
• Working closely with the GM on the commercial and strategic direction of the venue with a clear line of sight to General Manager progression.

Why Coppa Club

We back the people who run our venues properly. That means real investment not just perks:

• Stream Access track and access your earnings as you earn them.
• 50% off food and soft drinks across all our brands.
• Free meals on shift.
• Long service rewards extra holiday and private healthcare for those who stay.
• Discounted stays at our award-winning hotels.
• 50% off private hire for your own events.
• Wellbeing support mental health legal and financial guidance.
• Retail discounts with major brands.
• Structured development including apprenticeship routes where relevant.
• Team events that are actually worth going to.

Coppa Club is an equal opportunities employer. Were built by people from every background and thats exactly how we like it.

At Coppa Club were proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger and inclusion keeps us real.