Deputy General Manager – Family Entertainment Venue

Deputy General Manager Family Entertainment Venue

Bristol

32000 Bonus & Benefits

Are you a high-energy leisure or hospitality leader who loves being right at the heart of the action

Were looking for a Deputy General Manager to join a fast-paced high-volume family entertainment venue in Bristol. This is a brilliant opportunity for someone who enjoys leading teams delivering exceptional customer experiences and helping to drive the commercial performance of a busy operation.

This definitely isnt a role for someone who wants to manage from behind a desk.

The Role

Working alongside the General Manager youll play a key role in the day-to-day running and performance of the venue.

Youll be visible hands-on and front and centre with your team coaching people solving problems maintaining brilliant operational standards and making sure every customer has a fantastic experience.

Youll be responsible for:

• Leading motivating and developing a large and diverse team

• Supporting the recruitment training and development of the management team

• Driving exceptional standards of customer service and engagement

• Supporting revenue growth profitability and overall commercial performance

• Managing labour costs and key operational KPIs

• Ensuring events and parties are delivered brilliantly

• Maintaining excellent health & safety and operational standards

• Identifying opportunities to improve the customer experience and grow the business

• Developing your team and helping to create future leaders

Who Are We Looking For

Youll already have management experience within a fast-paced customer-focused environment. This could be leisure hospitality competitive socialising family entertainment events visitor attractions or another busy multi-faceted operation.

More importantly youll be someone who brings energy to the room. Youll be confident managing a large team comfortable with the numbers and equally happy jumping onto the floor when things get busy.

Were looking for someone with:

• Strong leadership and people-management experience

• Experience developing and coaching teams

• Good commercial awareness and confidence working with KPIs

• Experience managing labour and operational costs

• A genuine passion for delivering brilliant customer experiences

• Experience within a busy leisure hospitality entertainment or events environment

• A good understanding of health & safety and compliance

• The ability to stay calm positive and solutions-focused when things get busy

Why Join

This is a growing leisure business with big ambitions and plenty of opportunity to progress.

Youll be joining a business that wants its managers to bring ideas challenge how things are done and create memorable experiences for both customers and their teams.

If youre an energetic operator who loves people understands the commercial side of running a successful venue and wants to be part of a business where no two days are quite the same wed love to hear from you.

Your recruiter for this role is Helen Horton Account Director at Love Recruitment and can be contacted simply by applying for the role below. Helen and Love Recruitment work with some of the most exciting businesses across the Fitness & Leisure sector.