Deputy Branch Operations Manager

Responsibilities

Youll play a vital part in keeping people property and information safe. That includes:

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity Vigilance and Helpfulness whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority complying with relevant policies procedures and training as provided by the Company
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made engaging the Branch Operations Manager (BOM) as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency employee turnover diversity and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or escalate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self-development
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team
• Work with your team on their development and support them to perform at their best.

Please note - The responsibilities listed here arent the full picturebut they give you a good sense of the role. If you meet the minimum requirements and believe youve got what it takes to succeed wed love to hear from you.

Qualifications :

What were looking for:

Were looking for someone who sees a different worldsomeone who values teamwork shows initiative and wants to grow. Ideally youll have:

What youll bring:

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 year experience in operational management
• 5 years experience within security industry
• Commercial acumen awareness
• Flexible with working time
• Excellent time management skills
• Communication is key to succeed in this role
• Able to form good working relationships
• Strong people management skills experience of leading and motivating a wide workforce
• A deep understanding of using processes to achieve remarkable results
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice

Additional Information :

Its great to see youre considering a career with Securitas UK! Youre one step closer to joining a global team of 336000 colleagues who help make the world a safer place each and every day.

Here we live by our values of Integrity Vigilance and Helpfulness which help guide how we operate and how our people experience work each and every day! We have a promise too:

• Opportunity We see potential in every person and situation
• People We open our eyes to all thats good
• Purpose We make your world a safer place

So what you can expect 
Our Talent Team reviews every application carefully. We know applying can feel daunting but were here to support youjust email us if you need help. No matter the outcomes you will always receive communication from us.

See an inclusive world

Inclusion isnt a tick-box for us its how we work. We know our strength comes from different perspectives in every role and every team. Were proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply and you meet the minimum requirements for the role our Talent Team will guarantee you an interview.

Through our Employee Networks the Race at Work Charter the Armed Forces Covenant and more our people drive real change. We celebrate diversity all year round with moments like BSL Week International Womens Day PRIDE and Black History Month because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one youre able to:

• Save More: Exclusive employee big brand discounts through STRIVE Cycle to Work savings Specsavers offers and free mortgage advice.
• Look After Your Health: Healthcare cash plans dental cover plans 24/7 GP access mental wellbeing support and online dental advice.
• Plan for Your Future: Pension scheme Payroll ISA and financial wellbeing resources to help you achieve your goals.
• Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey 
Join a team that values you start your career with Securitas UK today.

Click Im Interested to see a different world.

Remote Work :

No

Employment Type :

Full-time