Dedicated Engineer

Onecom is the UKs leading business technology provider shaping the way we work connect communicate and operate.

You will join a multi-award-winning company with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen Be Respectful Build Relationships Make it Happen Work Smart Be Amazing.

As a Dedicated Engineer you will be permanently based at a client site acting as the primary technical contact responsible for supporting maintaining and improving the clients IT environment. You will provide day-to-day technical support manage incidents and service requests maintain infrastructure and deliver exceptional customer service while ensuring systems remain secure available and aligned with business needs.

This role offers the opportunity to work closely with clients build trusted relationships and contribute to the ongoing success of their technology operations.

Please note: Youll need to attend our clients London office once a week. Well adjust your working hours to reflect travel time and all train travel expenses will be covered.

• Managing the client helpdesk and ticket queue ensuring all requests are logged prioritised and resolved within agreed SLAs.

• Acting as the first point of contact for client calls emails and technical support requests.

• Providing remote and onsite technical support troubleshooting issues and coordinating escalations when required.

• Supporting and maintaining Microsoft technologies including Microsoft 365 Windows Server Exchange SharePoint SQL and Azure.

• Administering virtualisation technologies including VMware and Hyper-V.

• Supporting network infrastructure connectivity security solutions telephony platforms and remote access technologies.

• Coordinating with third-party vendors and service providers to resolve issues and support business applications.

• Managing and delivering small infrastructure and deployment projects while assisting Project Engineers with larger initiatives.

• Maintaining technical documentation processes and procedures.

• Proactively identifying opportunities to improve IT services infrastructure performance security and customer experience.

• Supporting cybersecurity and compliance requirements through adherence to policies controls and best practices.

• Strong technical support and IT infrastructure background.

• Proven troubleshooting and fault-finding skills across a range of technologies.

• Experience supporting Microsoft 365 Windows 10/11 Active Directory Hyper-V and Windows Server environments.

• Excellent customer service and communication skills with the ability to engage confidently with stakeholders at all levels.

• Strong organisational skills with the ability to manage competing priorities effectively.

• A proactive and solution-focused approach to problem solving.

• Ability to work independently in a fast-paced environment.

• Strong attention to detail and commitment to delivering high-quality service.

• Full UK Driving Licence.

• Microsoft Azure administration and cloud technologies.

• VMware virtualisation environments.

• Citrix Azure Virtual Desktop and VPN technologies.

• Exchange SharePoint and SQL Server administration.

• VoIP telephony solutions.

• IT project delivery and infrastructure upgrades.

• Professional certifications such as CompTIA A MCP MCSA or other vendor-accredited qualifications.

Holidays: 25 days bank holidays and buy/sell options
Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. Thats why were committed to creating an environment where everyone feels valued respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds experiences identities and perspectives.