Debt Officer (Redeployment 24464)

• Suffolk County Council
• Address: Endeavour House Ipswich Suffolk IP1 2BX hybrid working
• Salary: 28598 per annum(pro rata)
• Hours: 18.5hours per week (Mon Thurs & Fri) flexible working options available
• Contract: Permanent

This advert is open to current redeployment Suffolk County Council staff only

As a modern flexible and effective organisation at Suffolk County Council were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as an ASC (Adult Social Care) Debt Officer youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

A great opportunity to join the Suffolk County Councils Transactional Services team as anASC Debt Officer working from our HQ at Endeavour House in Ipswich with hybrid working options including some working from home.

• Do you have a financial mind
• Are you motivated and well organised

Your role and responsibilities

You will be supporting the delivery of the customer billing debt collection for ASC customers providing a proactive and efficient service to customers in an accurate and timely manner. You will assist with the processing of financial documents and respond to enquiries from customers at the first point of contact.

Your duties will include:

• contacting customers to discuss outstanding debts resolve queries and to arrange payment plans and or secure payment
• processing financial documents and keying data
• updating internal databases and other IT systems to ensure accurate record keeping.

You will need

• experience of working in a financial environment
• to be able to process information accurately
• the ability to provide excellent customer services and demonstrate great communication skills.

You can view a full list of requirements in theJob and Person Profile (JPP) which you can find in the How to apply section towards the bottom of this advert.

If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

We provide a billing service for ASC Debt producing invoices and chasing any debts that are unpaid. We are a friendly supportive and enthusiastic team who are committed to a high standard of customer care and service delivery.

Empowering Everyone

Werebig believers in potentialpossibilityand the power of different searching for ways to encourage respect and enable everyone to be the best they can be. We want torepresentthe diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown inourWorkforce Equality Report.

For more information

Please contact Liza Cable for a casual conversation. You can contact them by callingor emailing.

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. Tell us about a time when you were responsible for collecting outstanding payments or managing debt recovery. How did you approach the situation and what was the outcome
2. Describe a situation where you had to explain complex financial information to someone with little or no financial knowledge. How did you ensure they understood
3. Describe an occasion when you worked with colleagues from different teams to improve a process or achieve a shared objective. What was your contribution

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date:11.30pm 23 August 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid