Dealer Support Manager

Dealer Support Manager

Full Time (Monday- Friday8:45am - 5:15pm)

Hybrid 3 days a week in our Chester office

50000

NextGear Capital UK & Ireland part of the Cox Automotive Group is the UKs leading provider of stocking plans for independent and franchise motor dealers.

Why Join Us & Whats In It For You

As a NextGear Capital team member youll have access to a wide range of benefits including exclusive discounts cashback offers and our brilliant peer to peer recognition scheme. And theres even more to enjoy:

• A diverse supportive team where your voice matters
• Full training and development opportunities
• Hybrid work option
• A dynamic and growing company culture
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you

About the Role

Were looking for an experienced and people-focused Dealer Support Manager (internally referred to as an Account Support Executive Manager) to lead and develop our Dealer Support Function.

This is a high-impact leadership role where youll ensure exceptional operational support for our field sales and account management teams while helping to drive utilisation renewals and customer outcomes. Through coaching performance insight and continuous improvement youll play a key role in delivering commercial success.

Youll lead a talented team optimise ways of working and use data to improve performance customer experience and operational efficiency. Working closely with Sales Leadership and cross-functional teams youll have real opportunity to influence how the function evolves.

What Youll Be Doing

• Lead coach and develop a team of 58 Dealer Account Support Executives (DASEs) creating a high-performing and engaged culture
• Set clear objectives and support development through regular 1:1s coaching and structured plans
• Build team capability resilience and future talent pipelines
• Own team performance against KPIs service standards and operational priorities
• Ensure effective workload management and consistent high-quality delivery
• Oversee key activities including new business applications renewals and account support maintaining strong quality compliance and customer experience standards
• Translate sales priorities into clear operational actions that support utilisation renewals and portfolio performance
• Use Salesforce and performance data to identify trends risks and opportunities
• Deliver meaningful reporting and recommendations to Sales Leadership to support better decision-making
• Act as the key link between DASEs and teams including Risk Credit Finance Customer Operations and Marketing
• Resolve cross-functional challenges and improve end-to-end processes
• Champion Salesforce adoption data quality and continuous improvement initiatives to enhance efficiency and service delivery

What Were Looking For

• Proven experience leading teams within sales support account management or operational environments
• Strong people leadership coaching and performance management experience
• Experience within automotive financial services or another regulated environment
• Competent using Salesforce
• Confidence using KPIs reporting and data to drive results
• Excellent stakeholder management and communication skills
• Strong organisational skills with the ability to manage competing priorities
• High level of IT literacy

Why This Role

This is an exciting opportunity to shape and influence a key support function within a growing business. Youll work closely with senior stakeholders have visibility across the wider organisation and play an important role in improving both commercial performance and customer outcomes.

If youre passionate about leading people improving processes and turning insight into action wed love to hear from you

Were Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference
If youre ready to take the next step in your career and grow with a dynamic and supportive team wed love to hear from you. Apply now and help shape the future of dealer stock funding with Next Gear Capital.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.