Database & Insights Officer (Fundraising)

About The Connection at St Martins

We believe that no one should have to sleep rough on Londons streets and that everyone should get the support they need to find a place to call home. We get to know every person we work with understanding what they need to recover helping them build on their strengths and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

Londons diversity is its biggest asset and we strive to ensure our workforce reflects Londons diversity at all levels. We welcome applications from everyone regardless of age gender gender identity gender expression ethnicity sexual orientation faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Database & Insights Officer will play a vital role in turning our data into insight and helping The Connection at St Martins build stronger relationships with its supporters. As a key member of the Fundraising & Communications Team youll take ownership of the day-to-day management of our fundraising CRM (Raisers Edge NXT) ensuring our supporter data is accurate secure and working hard for the organisation.

Working closely with colleagues across Fundraising Communications and Finance youll transform data into useful reports engaging dashboards and practical insights that help shape fundraising activity strengthen supporter stewardship and inform our decision making. Youll oversee data imports income processing and database administration while spotting opportunities to improve data quality streamline processes and make better use of our systems.

This is a hands on varied role for someone who enjoys getting under the bonnet of a CRM solving problems and finding smarter ways of working. Youll be someone who can turn a messy dataset into a clear insight spot a process that could work better and support colleagues to get the most from our data.

If youre curious about how data can drive fundraising impact enjoy making systems work better and want to use your skills to support an organisation making a real difference to peoples lives wed love to hear from you.

This is a 2-year fixed term contract.

Salary: 37581 - 42025 (Scale Points 19 25)

Closing Date: Friday 23^rd October 2026

Interview Date: Tuesday 3^rd November 2026

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension 5% Employer 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UKs favourite retailers)

We are a London Living Wage employer

Required Experience:

Unclear Seniority