Databank Administrator (Redeployment 23981)

• Suffolk County Council
• Address: Ipswich County Library Ipswich Suffolk IP1 3DE - Hybrid
• Salary: 25185 per annum (pro rata)
• Hours: 12 hours per week flexible working options available
• Contract:Fixed term/Secondment is externally funded bythe public health grant expected to end in 2 years

At Suffolk County Council every role is an opportunity to make a positive difference. As a Databank Administrator within Suffolk Community Libraries youll help tackle digital exclusion supporting residents to access mobile data and essential online services.

Youll play a key role in delivering the National Databank working with partners and communities to ensure people who need support can stay connected. If youre organised people-focused and motivated to make a real impact wed love to hear from you.

Reimagine the possibilities.

Your role and responsibilities

Suffolk Community Libraries are an official Digital Inclusion Hub delivering the National Databank. Often described as a foodbank for mobile data the scheme provides free SIM cards to people who cannot otherwise access the internet.

In this varied role youll support the day-to-day administration and delivery of the National Databank alongside wider business support activities across the service.

You will:

• administer the National Databank including coordinating referrals distribution of SIM cards and working with suppliers and partners
• liaise with recipients and partner organisations to gather feedback and help measure impact
• support the promotion of the Databank internally and externally
• maintain accurate records databases and mailing lists and assist with reporting
• provide administrative and financial support including processing invoices and maintaining spreadsheets
• organise meetings prepare documentation and support team communications

Youll work both independently and as part of a wider team helping to deliver an efficient customer-focused service.

You can view a full list of requirements in theJob and Person Profile (JPP) which you can find in the How to apply section towards the bottom of this advert.

If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

Youll be part of Suffolk Community Libraries within the Public Health Communities and Public Safety directorate working with partners across Suffolk to improve outcomes and reduce inequalities.

The team is collaborative supportive and committed to improving access to services particularly through digital inclusion initiatives. Youll have opportunities to learn develop and contribute to meaningful work that supports Suffolk residents.

Although this role is hybrid there will be an expectation to travel to a library.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Fran Catchpole for a casual conversation. You can reach them by calling or emailing

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. Give an example of when you provided administrative or business support to a team or project. What was your role and what was the outcome

2. Describe a situation where you had to communicate with a range of people including external partners or customers. How did you ensure effective communication

3. Can you give an example of how you resolved a query or problem in your work What steps did you take and what was the result

4. Give an example of how you have promoted a service initiative or information to others. What approach did you take

Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see our How to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read our guidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date:11.30pm 1 July 2026

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid