Data & Project Manager, Student Living Campus Services 107455 Grade 7

Position Details

Campus Services

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 36636 to 46049 with potential progression once in post to 48822

Grade: 7

Full Time Permanent

Closing date: 26^th May 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

The University of Birmingham is a global institution working within a diverse and vibrant City offering an inspiring education to our students and undertaking critically important are a place of open critical thinking and the creation sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally nationally and globally. They ensure the Universitys resources are used wisely manage and improve the infrastructure which sits at the heart of the institution and support decisions to be made quickly and based on sound evidence. OurBirmingham Professional programme operates across the University supporting colleagues to network and collaborate offering opportunities to learn and develop contributing to the delivery of the Universitys objectives and helping everyone to understand the broader context within which we work.

Department Overview

Campus Services (CS) employs over 1000 staff with a turnover exceeding 65m in the last financial year. CS plays a key role in the quality of the student staff and visitor experience providing services across diverse areas such as the Universitys sporting facilities food and beverage cleaning conferencing hotel operations day nurseries Portering post branded and own-brand retail outlets visitor services and attractions (e.g. Winterbourne House & Gardens) student housing transport waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda in terms of growing our service profile across both our Birmingham and Dubai campuses.

Student Living provides a home to over 7500 students across 3 student villages and nominated partner providers predominantly for 1st year undergraduate and postgraduate students who come to Birmingham from across the UK and the world. Further information on Student Accommodation can be found on our web site at Summary

The Data and Projects Manager plays a pivotal role in driving evidence based decision making and delivering operational improvements across the department. They are responsible for transforming raw data into meaningful insight - explaining why change is needed and then managing the projects that turn those insights into practical sustained improvements.

The role blends analytical capability with strong project delivery skills ensuring that initiatives are grounded in robust data and implemented effectively. The post holder will transform raw data from Student Living systems into actionable insights to drive strategy and improvements. Projects will span the wider Student Living team to implement enhancements to a range of residential services with the aim to provide a first-class experience for students living within our accommodation.

The Data & Projects Manager Student Living will report to the Head of Business Development Student Living and will work closely with colleagues across accommodation and the wider university. The post-holder will work closely with the Projects and Compliance Officer post.

Main Duties

Data collection and analysis

• Lead the collection interpretation and analysis of data from internal systems (e.g. the accommodation booking system call centre systems finance data student records).
• Communicate complex data in a clear accessible way for a range of audiences.
• Facilitate workshops briefings and meetings to share insights and drive project outcomes.
• Produce Power BI dashboards reports and briefings for senior leaders and operational teams.
• To keep abreast with technological enhancements within StarRez the accommodation management system as well as other systems and online resources used by Student Living.
• Engage with Strategic Planning to utilise data to influence decision making.
• Support senior leaders in evaluating future service needs and opportunities.
• To contribute to the formulation of operational plans to deliver the strategic aims as set out in the 5 year plan for Student Living.
• Champion the effective use of data systems and digital tools.
• Identify opportunities to automate streamline or enhance workflows and support end users with system training and data literacy.

Project Management

• Responsible for delivery of a number of Student Living projects through the provision of significant and high-level project management support. This may include some or all of the following:
• Identifying suitable projects for development of the Student Living service in order to remain competitive within the sector and ensure the service is attractive and informative to students
• Developing project plans identifying (as appropriate) key performance indicators and milestones
• Reviewing and auditing progress on projects to identify and act on improvements to effectiveness efficiency and delivery
• Reporting on progress including the development of reporting mechanisms writing reports (e.g. on project budgetary management) and presenting to appropriate meetings such as Project Board or to other key stakeholders
• Assessing and escalating as you deem appropriate issues and risks including monitoring risk registers
• Stakeholder management ensuring effective liaison with project partners funders Project Boards as appropriate.
• Develop and deliver communication strategy for the project(s) which may include developing for example newsletters briefings for stakeholders and/or websites or other social media.
• Managing project resources efficiently and effectively including budgets and ensure project documentation is maintained
• Ensure that priorities are balanced taking action to deliver agreed deliverables against timelines.
• To act as a liaison between teams both within Student Living and with other areas across the University to ensure excellent communication between services.
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Supports the Universitys sustainability agenda through resource efficient working.
• Any other duties commensurate with the grade.

Required Knowledge Skills Qualifications Experience

• Specialist knowledge of existing systems: StarRez (Process flow Dashboards and Reporting) Banner Queue It Service Desk is desired.
• An understanding of the accommodation allocation and booking processes (including special groups allocations U18 allocations and Accessibility allocations) is essential.
• Qualified to Degree level or equivalent plus practical managerial experience or significant relevant experience demonstrated through increasingly more demanding roles evidencing the experience necessary for this role
• Proven track record of successful project management preferably using one or more project management tools
• Evidence of literacy and numeracy with the ability to write clearly and experience in analysing data and producing actionable insights.
• Highly proficient IT skills including the MS Office and website editing software. You should be confident and able to quickly learn new IT skills and software packages as required.
• You must have experience of working with and development of sophisticated IT systems especially SQL server databases and Cloud based systems is essential.
• Excellent people-management skills.
• Excellent interpersonal communication relationship building and influencing skills with the ability to deal confidently with a range of internal and external stakeholders/contacts
• Excellent organisational and multi-tasking skills with a methodical approach to work and the ability to prioritise workloads in order to meet deadlines
• Knowledge of the protected characteristics of the Equality Act 2010 and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.

Informal enquiries to Helen Jones email:

View our staff values and behaviours here

Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.