Data Centre Services – Service Operations Specialist

Job Title Data Centre Services Service Operations Specialist

Location London

Corporate Title Assistant Vice President

Data Centre Services (DCS) is responsible for the strategic leadership operational governance and control of Deutsche Banks global IT hosting portfolio including data centres technology rooms and campus locations. DCS ensures resilient secure efficient and compliant environments that support the Banks evolving technology needs including AI Private Cloud FICTECH and Ultra-Low Latency services.

This AVP-level London-based role provides oversight and coordination across data centre white space operations grey space landlord interfaces vendor performance and site governance. The specialist will help embed the target operating model improve consistency and ensure adherence to DCS standards internal controls regulatory requirements and relevant data centre principles.

What well offer you

A healthy engaged and well-supported workforce are better equipped to do their best work and more importantly enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days holiday plus bank holidays with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme 2 days volunteering leave per year

Your key responsibilities

• Provide client-side oversight of day-to-day white space operations and grey space infrastructure interfaces across data centre environments
• Coordinate with landlords colocation operators facilities providers vendors smart hands teams and internal service owners to ensure controlled operational execution
• Review planned maintenance Method of Procedures (MOPs) risk assessments access requirements service impacts and evidence of completion for shared infrastructure activities
• Conduct site reviews assess vendor performance document findings and support remediation of issues risks and non-compliance
• Support the implementation of standardised operational processes governance routines auditability and vendor accountability under the target operating model
• Work with DCS security compliance commercial project and local teams to maintain secure resilient and well-controlled data centre operations

Your skills and experience

• Experience in data centre operations IT facilities infrastructure operations operational governance audit assurance or site review preferably in financial services
• Strong understanding of white space operations including rack and stack structured cabling patching cross-connects IT hardware deployment asset management and Install Move Add Change / Decommission (IMAC/D) activity
• Working knowledge of grey space dependencies including power cooling UPS generators switchgear fire protection Building Management System and environmental monitoring
• Familiarity with Data Centre Infrastructure Management tools ITIL processes operational controls and industry standards relating to resilience availability structured cabling security and monitoring
• Ability to analyse operational data and produce concise site review reports issue logs action trackers management updates and evidence-based recommendations
• Excellent communication stakeholder management organisation ownership and problem-solving skills with the ability to work independently and across regional and global teams
• Proven ability to leverage AI tools to enhance productivity optimise workflows to solve business problems while applying critical judgment to ensure responsible and ethical use of data and AI outputs

How well support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be namedin The Times Top 50 Employers for Gender Equality and has beenawarded a Gold Award from Stonewall and named in theirTop 100 Employers.

If you have a disability health condition or require any adjustments during the application process we encourage you to contact our Adjustments Concierge onto discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly thinking commercially taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.