Data Centre Cluster Manager

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As the Data Centre Cluster Manager reporting to the Account Director youare responsible forproviding leadership management and development of an agreed portfolio ofAccount based DC Facilities ensuring financial and operational commitments are met andwherepracticableexceeded whilst also supporting retention and growth.

This includes service delivery P&Loversightand budget management QHSE regulatory compliance people and talent management operations management and business development.

What this job involves:

• Provide leadership coaching and guidance to a defined portfolio to ensure that contractual commitments are met and exceeded.

• Identifyand execute opportunities for the strategic development of the portfolio to deliver increased revenue and profitability ensureadditionalservices and projects are added and contracts are renewed.

• Ensureoptimumstaffing structuresoperateacrossyour region balancing cost reduction with the delivery of service excellence and employee satisfaction.

• Ensureappropriate accountreview audit and governance regimes exist to meet regulatory policy and contractual commitments and ensure all required elements of theJLL DC Business model are met

• Attend sites within the portfolio regularly and deputise forthe Account Directorwhen necessary.

• Ensure a customer focus within all areas of operational activities and that effective relationships aremaintainedat variouslevels including formalweeklymonthlyquarterlyand annual reviews.

• Support the sales process through solution development participation in presentations and consultation meetings and hostingvisitsas necessary.

• Work with other operational leaders to ensure the collaborative development of the business effective teamworking and a culture in keeping with the companyspurposevisionand pillars.

• Support effective business communication internally and externally with clientsJLLteam members supplier partners tenants and all other business stakeholders.

• Support People Engagementandpromote andmaintainJLLculture throughout account.

People:

• Foster a learning environment withappropriate trainingand development planning across all accounts.

• Ensure training needs are delivered; employees are fully competent to undertake their roles and can reach their full future potential. Take direct responsibility for the appointment and integration of newSite Delivery Managers.

• Provide leadership guidancecoachingand direct support where required to deliver service excellence andhigh levelsof employee engagement and ensure effective performance management is in place.

• Ensure effective succession planning is completed across accounts and specifically for the account leader level.

Finance/Commercial:

• Responsibility forOperational Budgets including thedevelopment of account financial plans for revenue and profit delivery management of WIP debt cost control and growth ensuring that targets are met or exceeded for accounts in assigned portfolio.

• Ensure business policies and processes are effectively communicated and implemented across accounts.

• Drive effective commercial and financial governance with throughaccuratereporting andappropriate checksand balances.

• Review purchase orders to ensure financial contractual and commercial accuracies.

• Support account leaders with supply chain management including supplier performance reviews supplier negotiations and re-bidding and the identification ofadditionalscope opportunities.

• Lead sustainable growth of current portfolio maximizing extra works and project opportunities on existing accounts.

QHSE:

• Ensure the provision of a healthy and safe working environment across the portfolio.

• Maintain both client andJLLhealth and safety policy and process ensuring this is effectively implemented across all service lines self-perform and vendor delivered.

Supervisory Responsibilities

• Provides formal supervision to individual employees within single functional or operational area.

• Approves subordinates recommendations for staff recruitmentselection promotion advancement correctiveactionand termination.

• Effectively recommends same for direct reports to next level management for review and approval.

• Plans andmonitorsappropriate staffinglevelsproductivityand correct utilisationoflabour including overtime.

• Prepares and delivers performance appraisal for staff.

• Mentors and coaches team members to further develop competencies.

• Leads by example and modelsleadershipbehavioursthat are consistent withJLLvalues.

This is not a comprehensive list of jobrequirements;additionaltasks may be included.

Sound like you Before you apply it is worth knowing what we are looking for:

• Engineering degree orequivalentqualifications / experience

• Minimum of5years data centre operations experience related to FM service delivery.

• Prior experience working with mission critical programs procedures and DCIM/MCIM/CMMS systems.

• PreviousFinancial Budget / P&L management experiencerequired.

• Proficiencyin Microsoft Office Suite including Word PowerPoint Excel and Outlook

• Ability tocomprehend analyse and interpret complex business documents and respond effectively to sensitive issues.

• Excellent written and verbal communication skills including the ability to effectively present information.

• Ability to solve advanced problems and deal with a variety of options in complex situations.

• Strong organisational and analytical skills.

• Must be flexible to work outside core office hours from time to time to meet tight deadlines as set by customers.

• This role will require travel on occasions to other work locations for team meetings site visits or to attend conferences and events.

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Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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