Data Administrator

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives offering support and respect in a safe environment treating each user as an individual and working with them to find the right treatment and care options.

Our core values areBe open be compassionate and be boldand our team members apply these daily to achieve our mission ofhelping people change the direction of their lives grow as individuals and live life to its full potential.

We have an exciting opportunity for Data Administrator wholl work closely alongside our team to support our new and existing service users by answering phone calls managing our email inbox processing referrals and managing/monitoring datasets. Were looking for someone with great communication and Microsoft Office skills to help us provide a friendly enthusiastic and welcoming service.

Where: Merseyside

Part Time Hours: 15 per week

*Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.

About the role:

• First Point of Contact:Ensure that telecommunications from service users public enquiries external agencies and CGL staff are dealt with promptly professionally and courteously
• Inital Screening:Undertake initial screening for risk level crime and abuse type of referrals and
  callers.
• System Support:Support with systems to ensure the targets and aims of the project are met and
  the highest possible professional standards underpin the work.
• Communication:Maintain communications for lone workers on outreach appointments to ensure
  safety whilst working in the community.
• Appointment Coordination:Day-to-day appointments of staff ensuring a high and effective
  level of communication.

• Office Skills:Knowledge of general office procedures and minute-taking experience.
• IT Proficiency:Skilled in word processing Excel spreadsheets and data entry.
• Interpersonal Skills:Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality:Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication:Confident and effective verbal and written communication skills.
• Professional Attitude:Empathetic and non-judgmental attitude towardthose accessing our service.
• Team Player:Ability to work flexibly as a team member.

What we will give to you:

• 25 days holiday ( bank holidays) rising by 1 day for each years service Capped at 30 days
• Paid Wellness hour each week along with a Wellness hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping cinema holidays etc.
• A friendly and supportive team
• Training career development & progression opportunities

CGL are committed to creating an inclusive environment which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds ensuring service users benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.

All applications for this post will be subject to Basic DBS clearance

Please ensure that when completing your application form and supporting statement you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas unfortunately we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview -

A note about using AI in your application

AI can be a really helpful tool when putting together your application and were happy for you to use it. However what were most interested in is you.

We want to understand your experiences achievements and strengths so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact youve made in previous roles.

Theres no need to write in a particular style. The strongest applications are those that are authentic specific and clearly demonstrate your skills experience and potential. We look forward to learning more about you.

We reserve the right to close the vacancy early if we receive a high number of applications so we encourage you to apply as soon as possible.

If this sounds like you and you would like to begin your journey with Change Grow Live then we would love to talk to you.