D365 & Power Platform Technical Support Analyst

The role

Youll support and enhance customer solutions across Dynamics 365 Dataverse and the Power Platform delivering configuration development troubleshooting and service improvements within a Managed Services environment. Taking ownership of work from investigation and requirements gathering through to testing deployment and resolution youll work closely with customers and colleagues to deliver high-quality outcomes resolve live service issues and contribute to service performance customer satisfaction and continuous improvement.

What will I be doing

• Deliver customer changes enhancements and fixes across Dynamics 365 and the Power Platform.
• Gather requirements assess impacts and provide estimates updates and recommendations.
• Build and support Dataverse solutions apps workflows and automations.
• Investigate and resolve application integration permissions and data-related incidents.
• Own tickets and change requests through to completion maintaining accurate documentation.
• Test deploy and troubleshoot solutions across development UAT and production environments.
• Provide technical support and guidance to customers via calls and support tickets.
• Work with Microsoft third-party vendors and internal teams to resolve complex issues.
• Create technical documentation knowledge articles and handover materials.
• Contribute to continuous improvement and knowledge sharing across the team.

What will I bring to the role

Essential Experience:

• Hands-on experience supporting and enhancing Dynamics 365 and Power Platform solutions.
• Strong knowledge of Dataverse model-driven apps security roles and business process automation.
• Experience building and troubleshooting Power Automate flows and Power Apps.
• Ability to diagnose and resolve application integration permissions and data-related issues.
• Understanding of Dynamics 365 applications such as Sales Customer Service Field Service or Customer Insights.
• Knowledge of solution management testing and deployment processes.
• Experience delivering technical changes from requirements through to implementation and documentation.
• Eligibilty to gain HMG Security Clearance.

Desirable Experience:

• Experience with JavaScript FetchXML C# plug-ins or Dataverse APIs.
• Exposure to Azure services integrations and Azure DevOps.
• Experience with Power BI Power Pages or Copilot Studio.
• Understanding of Power Platform governance administration and licensing.
• Experience working within a managed services or ITIL-aligned support environment.

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.

Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

• As standard:25 daysholiday plus you can buy up to5 moredays
• A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
• Company social events get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.