Cyber Security Manager

Cyber Security Manager

Why This Role

Were looking for a Cyber Security  Manager to act as the trusted operational partner for enterprise customers using managed cyber security services. Youll own service governance customer success continual improvement and major incident coordination helping customers strengthen their security posture while ensuring exceptional service delivery.

This is a highly visible role that combines cyber security expertise customer engagement and service leadership across SOC SIEM MDR threat intelligence and incident response services.

What Youll Be Doing

• Act as the primary customer contact for managed cyber security services.
• Lead service reviews governance meetings and operational forums with technical and executive stakeholders.
• Ensure services are delivered in line with contractual commitments SLAs and customer expectations.
• Translate complex security data into meaningful business insights recommendations and executive reports.
• Drive Customer Success Plans and Continuous Service Improvement initiatives.
• Monitor service performance across SOC SIEM MDR EDR/XDR vulnerability management and threat intelligence services.
• Coordinate the response to major security incidents managing communications escalations and stakeholder engagement.
• Identify security risks trends and opportunities to improve customer security maturity.
• Partner with technical commercial and solution teams to enhance service quality and customer outcomes.
• Support service growth and retention by identifying opportunities to deliver additional value.

What Were Looking For

Essential

• 5 years experience in a Security Manager Service Delivery Manager Cyber Operations Manager SOC Manager or similar customer-facing cyber security role.
• Strong understanding of managed cyber security services including SOC SIEM MDR EDR/XDR threat intelligence vulnerability management and incident response.
• Experience managing enterprise or multinational customer relationships within a cyber security or managed services environment.
• Proven ability to lead customer service reviews governance meetings and executive stakeholder discussions.
• Experience managing escalations major incidents and post-incident improvement activities.
• Strong analytical skills with the ability to interpret security data and produce actionable recommendations.
• Experience producing executive reports security performance updates risk summaries and service improvement plans.
• Knowledge of cyber security frameworks and standards such as ISO 27001 NIST PCI-DSS and GDPR.

Desirable

• Experience working within a Managed Security Service Provider (MSSP) environment.
• CISSP CISM CCSP CRISC or equivalent cyber security certifications.
• ISO 27001 Lead Implementer Lead Auditor or ISO 27005 certifications.
• ITIL certification.
• GIAC CREST or vendor-specific certifications within SIEM EDR/XDR or cloud security technologies.
• Experience supporting service growth commercial discussions and customer success programmes.

Why This Opportunity Stands Out

• Work directly with senior customer stakeholders including CISOs CTOs and Security Leaders.
• Influence cyber security strategy service maturity and long-term customer outcomes.
• Exposure to a broad portfolio of security services including SOC SIEM MDR EDR/XDR Vulnerability Management and Threat Intelligence.
• Play a key role in major incident coordination and cyber resilience improvement.
• Drive meaningful service transformation and continuous improvement initiatives.
• Operate at the intersection of cyber security customer success and service leadership.

Additional Information :

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

Yes

Employment Type :

Full-time