Customs Operations Manager

To lead and manage a Customs department within a branch so the department has strong technical expertise flawless operational execution strong infrastructure strong and knowledgeable personnel strong trade compliance efficiency profitability and continual growth.

Major Duties and Responsibilities

• Oversee the day-to-day running of the Customs team.
• Make sure the team has the right people and resources to do the work.
• Support coach and develop team members to help them grow and succeed.
• Set goals track progress and ensure training is completed.
• Make sure all Customs rules and regulations are followed.
• Ensure company policies procedures and systems are used correctly.
• Manage relationships with external Customs brokers.
• Monitor performance identify issues and help find solutions.
• Plan and deliver the teams objectives and business goals.
• Train and support staff on Customs processes systems and customer requirements.
• Ensure Customs regulations company procedures and client instructions are followed.
• Manage third-party brokers and provide clear guidance where needed.
• Review and approve Customs entries before submission.
• Monitor team workload efficiency and performance.
• Oversee compliance activities audits licences and authorisations.
• Ensure customer accounts and documentation are set up correctly.
• Maintain strong relationships with Customs authorities.
• Resolve entry errors discrepancies and compliance issues promptly.
• Identify trends address root causes and provide additional training where needed.
• Use reports and workflow tools to manage and improve departmental operations.
• Ensure department is using all system tools to their greatest advantage.
• Be open to implementing new system changes and enhancements into your department. 
• Ensure files are all billed and mailed in an accurate and timely manner
• Manage execution of credit policy and review all billed not paid and paid not billed items for proper closing.
• Review entries customer A/R and invoices.
• Work with sales customer retention and development and account management to maintain and develop relationships with customers and develop and bring new customers into the department

Qualifications :

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Good knowledge of customs brokerage processes and systems essential
• Good knowledge of customs legislation especially with regards to custom procedures classification valuation and origin.
• Understanding of documentation requirements process Transport Commercial & Customs.
• Knowledge of air road and ocean transport requirements.
• Good knowledge of incoterms
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Good computer skills (Excel Word PowerPoint).
• Fluent in English Verbal and written.

Additional Information :

Expeditors offers excellent benefits:

• Health Plan: Medical
• Life Assurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time