Customs Implementation Consultant

Join Maersk and Help Shape the Future of Global Trade

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation technology and a relentless focus on customer success we are transforming the way global trade moves across the world.

With more than 100000 colleagues across 130 countries we are committed to creating an inclusive workplace where diversity collaboration and continuous learning drive our success. As we continue to grow our Customs Services business we are looking for an experienced Customs Implementation Consultant to lead the successful onboarding of new customers and support the delivery of complex customs implementations across the UK.

This is a highly visible role that combines project management stakeholder engagement operational excellence and customer relationship management.

What Youll Be Doing

As a Customs Implementation Consultant you will be responsible for ensuring new customers are successfully transitioned into Maersks Customs Services operation whilst delivering an exceptional customer experience throughout the implementation journey.

Project & Implementation Management

• Lead and manage customs implementation projects from initiation through to operational handover.

• Deliver projects in line with Maersk implementation methodologies customer requirements and agreed timelines.

• Coordinate cross-functional teams including Commercial Product Operations Digital and Customer Success stakeholders.

• Manage project risks dependencies actions and governance to ensure successful implementation outcomes.

• Provide regular project updates and executive-level reporting to customers and internal stakeholders.

• Ensure seamless handover of implemented solutions to operational teams including process reviews documentation and readiness assessments.

Customer & Stakeholder Management

• Act as the primary point of contact for customers throughout the implementation lifecycle.

• Build and maintain strong relationships with customers and internal stakeholders.

• Ensure customer requirements are understood documented and translated into operational processes.

• Manage stakeholder expectations while balancing commercial operational and customer objectives.

Process Design & Operational Excellence

• Develop document and implement Standard Operating Procedures (SOPs) and implementation plans.

• Drive continuous improvement initiatives that increase efficiency enhance service delivery and reduce operational complexity.

• Support re-engineering of customer processes and identify opportunities to improve the customer experience.

• Promote a culture of operational excellence and best practice across customs operations.

Systems & Digital Enablement

• Support systems implementations application demonstrations and digital onboarding activities.

• Partner with Maersks Digital and Technology teams to deliver customer system requirements.

• Act as the liaison between customers commercial teams operations and technology stakeholders to ensure successful delivery of technical solutions.

• Support user adoption training and process compliance across new implementations.

Business Growth & Capability Building

• Support new business opportunities by ensuring operational readiness and implementation feasibility.

• Deliver training coaching and knowledge transfer to operational teams as required.

• Ensure customer-specific processes are clearly communicated and embedded within operational teams.

What Were Looking For

• Proven project management experience within Customs Freight Forwarding Logistics International Trade or Supply Chain environments.

• Demonstrated experience managing complex customer implementations onboarding projects or operational change programmes.

• Strong stakeholder management skills with the ability to influence across multiple business functions and seniority levels.

• Experience developing and implementing operational processes and Standard Operating Procedures.

• Strong customer-facing experience with a customer-first mindset.

Skills & Competencies

• Excellent project planning organisation and execution skills.

• Strong communication presentation and relationship-building capabilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills with a focus on delivering solutions.

• High levels of accountability ownership and attention to detail.

• Ability to work independently while collaborating effectively within a matrix organisation.

Preferred Qualifications

• Experience with Continuous Improvement Lean Operational Excellence or Business Process Improvement methodologies.

• Exposure to systems implementations digital transformation or workflow automation projects.

• Knowledge of customs operations compliance requirements and international trade processes.

• Understanding of project governance risk management and change management practices.

Why Join Maersk

At Maersk youll join a global organisation that is transforming logistics and international trade through innovation and technology. We offer:

• The opportunity to work on strategic customer implementations with global impact.

• Exposure to industry-leading customs and logistics solutions.

• A collaborative inclusive and diverse working environment.

• Ongoing development and career growth opportunities.

• The chance to make a real difference in how global trade moves around the world.

If you are passionate about delivering exceptional customer outcomes driving operational excellence and leading complex implementations wed love to hear from you.

Apply today and help us redefine the future of customs and logistics at Maersk.