Customer Voice Coordinator

The Vacancy

At Bron Afon we believe everyone should have a place they are proud to call home. Were looking for a Customer Voice Co-ordinator help us strengthen the work we do with customers. We want to ensure that we listen understand learn and act on our customers voices.

As our Customer Voice Co-ordinator you have a key role in bringing our customers voices into our organisation by building strong relationships supporting local groups and helping deliver meaningful engagement activities. Effectively engaging with customers you will help Bron Afon to identify business priorities to promote and improve services wellbeing trust and satisfaction.

You will work with a diverse range of customers community groups partners and organisations on a range of digital and face to face engagement activities. Using data and customer feedback to understand what matters most to customers you will deliver a co-ordinated approach to listening engaging and embedding the customer voice in our service delivery.

If you want to know more about the role for an informal conversation please contact Suzy Hardwick

Expected date of Interviews: Tuesday 7th July 2026

Application guidance

Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement you only need to match the criteria that has Application next to it in the stage of assessment column. By following this guidance it will give you the best chance of being shortlisted to the interview stage.

Work4 pilot

We are currently running pilot of working a 4-day week (4DW)

To find out more about how this works for us you can read the attached 4-day week information leaflet.

DBS

A standard DBS will be required for this role which will be arranged by Bron Afon.

We make a difference in peoples lives every day. As an organization thats owned by the local community we feel proud of our achievements since 2008 whilst recognizing that theres much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers but also to the wider community.

We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.