Customer Value Partner, Mid-Market

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In April 2026 we announced $70 million in strategic funding led by Schroders Capital with participation from StepStone Group Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn the round makes us Europes first EdTech double unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

At Multiverse we are building a tech-first institution that combines work and learning to close the critical skills gap. The Customer Value Partner (CVP) is the primary architect of this the Enterprise segment you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless every program delivers measurable business impact and every partnership has a clear data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch.

Specifically you will...

• Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts from initial sales handover through to long-term value realization and renewal.

• Build and defend credible multi-threaded relationships across HR executive sponsors and business leaders ensuring Multiverse is embedded in their digital and talent strategy.

• Establish 12-month Mutual Action Plans and oversee launch excellence through the critical First 90 Days collaborating with the central Fulfilment team on technical readiness and cohort setup.

• Lead structured Executive Business Reviews (EBRs) synthesizing delivery outcomes and learner data into a compelling ROI story for senior stakeholders.

• Proactively identify expansion and upsell triggers building ready-to-close commercial cases backed by value proof and mutual action plans.

• Align Delivery Product and Support teams to remove barriers and improve the overall Enterprise customer experience acting as a source of wisdom for the wider team.

About You

• You bring 2 years of experience in Customer Success Account Management or Consulting with a proven history of managing and growing high-stakes Enterprise B2B relationships.

• You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience during high-stakes implementation phases.

• You are data-fluent. You dont just report on metrics; you interpret complex datasets and correlate Multiverse delivery data with a clients internal KPIs to build a technical ROI case.

• You understand the mechanics of Net Revenue Retention (NRR) and have a strong instinct for identifying growth opportunities building ready-to-close expansion cases backed by value proof and mutual action plans.

• You are comfortable operating at senior stakeholder level able to hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic.

• You thrive in an environment where the CRM (Salesforce) is the source of truth maintaining high standards of data hygiene to ensure account health is always visible.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.