Customer Support

Right across infrastructure theres a requirement to not only maintain but also renew and reimagine. Whatever stage youre at in your career with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life while being safety first and client and customer centric in a friendly fun and respectful environment where you are encouraged to thrive.

Where youll be working

We help our clients safeguard the water supply improve environmental performance and manage demand for future generations. We enhance and extend asset life ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it

Youll report to the Customer Manager supporting Project Teams and engaging directly with Client Customer Teams. Youll own your workload visiting sites and ensuring every customer is treated with professionalism and care keeping disruption to a minimum. Strong organisation and communication skills are key as youll prepare customer communications manage impact assessments and maintain project communication plans.

Youll also support community events and actively engage to help deliver a positive legacy. A full clean driving licence is essential for site visits.

What youll bring

Whats in it for you

• We offer a range of benefits designed to support your life in and out of work some of which include;
• Contributory pension scheme
• Online GP service 24 hours a day 365 days a year
• Employee assistance programme
• My Rewards portal access to 1000s of retail discounts
• Life assurance
• Cycle to work salary finance and give as you earn schemes
• Enhanced maternity paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work attracting diverse and talented people who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind to ensure your aspirations and ways of working align with ours.

Whether youre a trainee apprentice or graduate or progressing through your career our people benefit from industry recognised programmes training and development.

Its an exceptional time to be a part of M Group.

Please note: Occasionally job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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