Customer Support Executive

At Recruit Genie were passionate about making recruitment simpler smarter and more effective. Our innovative recruitment software supports leading hospitality brands across the UK helping them attract hire and onboard great talent with ease.

As we continue to grow were looking for a Customer Support Executive who is passionate about delivering exceptional customer experiences and building lasting client relationships. If you enjoy solving problems helping customers succeed and working in a collaborative fast-paced environment wed love to hear from you.

As a Customer Support Executive youll play a key role in ensuring our customers get the very best from Recruit Genie. From onboarding new clients to providing ongoing support and training youll become a trusted partner who helps customers maximise the value of our platform.

Youll work closely with clients to understand their goals provide expert guidance and identify opportunities to improve their recruitment processes while working alongside our internal teams to continually enhance the customer experience.

• Deliver a seamless onboarding experience for new customers.
• Provide engaging training sessions and product guidance.
• Build strong long-term relationships with clients.
• Proactively monitor customer engagement and identify opportunities to increase product adoption.
• Respond to customer queries and resolve issues efficiently.
• Work closely with Product Support and Sales teams to represent customer feedback and help shape future product improvements.
• Act as a trusted advisor helping customers achieve their recruitment objectives.

Were looking for someone who is:

• Experienced in a Customer Success Account Management or other customer-facing role ideally within SaaS or technology.
• A confident communicator with excellent relationship-building skills.
• Passionate about delivering outstanding customer service.
• A proactive problem solver who enjoys finding solutions.
• Comfortable learning new technology and explaining it to others.
• Organised self-motivated and able to manage multiple priorities.

Experience within HR recruitment or hospitality is advantageous but not essential. Previous knowledge of Recruit Genie would also be beneficial although full training will be provided.

• Competitive salary and benefits package.
• Flexible and hybrid working opportunities.
• Ongoing training and career development.
• The opportunity to be part of a growing innovative software business.
• A supportive and collaborative team environment where your ideas are valued.
• The chance to make a real impact on the success of our customers and our business.

If youre passionate about customer success and want to be part of a company thats changing the way hospitality businesses recruit wed love to hear from you.

Apply today and become part of the Recruit Genie team!