Customer Support Engineer Level 2
Job Location:
Teignmouth - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Teignmouth
- On-site
Customer Support Engineer Level Two
UK Field Based
Full-time Permanent
About the role
Were looking for an experienced Customer Support Engineer Level Two to join our Service Engineers this hands-on role youll support Sharp Business Systems UK and dealer customers by installing maintaining and repairing multi-functional devices (MFDs) and associated software both on-site and remotely.
Reporting to the Regional Service Manager youll play a key role in delivering a high-quality customer experience troubleshooting complex issues and supporting both hardware and software solutions across the Sharp portfolio.
What youll be doing
- Installing repairing configuring and maintaining MFDs and related products
- Preparing setting up and refurbishing new and second-hand equipment
- Connecting devices to customer PCs and networks installing print drivers and configuring scanning and network functionality
- Diagnosing and resolving advanced MFD and network-related issues
- Providing clear training and guidance to customers on hardware and software
- Supporting colleagues and providing cover across the service function when required
- Assisting with ad hoc tasks to support logistics and service operations
- Managing stock held on vehicles or sites
- Working to agreed KPIs and following company processes and policies
What were looking for
- Strong IT skills with PCs laptops and tablets
- Good working knowledge of Microsoft products (e.g. Word Excel)
- Ability to learn and work with bespoke software systems
- Relevant technical qualifications and/or experience in the print or visual solutions sector
- Confident diagnosing and resolving electromechanical and network faults
- Full UK driving licence (Category B)
- Ability to work independently as well as part of a team
- Self-motivated with a proactive and organised approach
- Excellent communication and customer-facing skills
- Professional positive and resilient attitude even in challenging situations
Why join us
- Work with industry-leading technology and customers
- A varied role combining field and remote support
- Supportive team environment with opportunities to develop your technical skills
- Competitive package aligned with experience
Required Experience:
IC
About Company
About the company Sharp’s services and products range from printers and advanced flat screen technologies, collaboration platforms in partnership with other leading brands, through to full IT services, a broad yet integrated offer that makes us a genuine technology partner to our cust ... View more
