Customer Support Agent
Job Location:
Monthly Salary:
Posted on:
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Job Summary
OVERVIEW:
Were looking for a passionate and customer-focused Customer Support Agent to join a fast-paced global Customer Experience this role youll deliver a world-class service across multiple channels including email social media and web chat - ensuring every interaction feels personal insightful and aligned with the brand experience.
Operating in a 24/7 environment youll be part of a dynamic team that puts the customer at the heart of everything. Youll play a key role in building trust loyalty and long-term relationships with a highly engaged and digitally savvy customer base.
The salary for this position is 26780 per annum
WHAT YOULL BE DOING:
- Managing customer interactions end-to-end ensuring a timely and effective resolution for every query
- Delivering exceptional service across email live chat and social media channels
- Acting as the voice of the customer - providing feedback and identifying areas for improvement
- Making confident customer-first decisions while balancing business impact
- Proactively identifying opportunities to exceed expectations and delight customers
- Building strong product knowledge to educate and guide customers effectively
- Following up on customer queries to ensure complete satisfaction
- Collaborating with internal teams to resolve complex issues
- Reporting trends and insights to leadership to support continuous improvement
- Supporting colleagues and contributing to a collaborative high-performing team environment
- Working flexible shifts including evenings weekends and holidays as part of a 24/7 operation
WHAT YOULL NEED:
Essential Criteria:
- 13 years experience in a customer service or customer-facing role
- Proven ability to deliver high-quality service in a fast-paced environment
- Excellent communication skills with the ability to build rapport and trust
- Strong problem-solving skills and the ability to think independently
- Comfortable working in a fully digital environment across multiple systems
- Experience managing customer queries via online channels (e.g. chat email social media)
- Ability to prioritise workload manage time effectively and stay organised
- Flexibility to work rotating shifts including evenings and weekends
- A proactive mindset with a passion for helping customers and improving service
- Ability to adapt to change and thrive in a rapidly evolving environment
- Experience working independently while maintaining strong team collaboration
- High level of professionalism emotional intelligence and resilience
CLOSING DATE:
Friday 19th June 2026 @ 12:00pm
All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026.
LOCATION:
Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ Solihull UK.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .
ABOUT US.
Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme including salary sacrifice EV scheme dental insurance cycle to work tech scheme holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Office location specific benefits include (LDN):
- Funded multi-site fitness membership
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Required Experience:
Unclear Seniority
About Company
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