Customer Support Advisor Service Excellence

CustomerSupportAdvisorService Excellence

Salary: 25506 per year plusaverageadditionalearnings of2400 per annum
Contract:Permanent full time with a rotationalshift pattern
Location:Remote Working from home

Start:Monday 26th of October.

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a Great place to Work.

Do you thrive in a fast-paced environment and enjoy connecting with people Ifyouremotivated by a supportive but target-based environmentyoullfit right in as acustomer supportadvisor.

How will you contribute

In the role of a Customer Support Advisor within our Service Excellence teamyoullplay a key part in supporting customers whohave concerns complaints or issues that need resolving. Each dayyoullhandle inbound calls from customers looking forassistance guidance and resolution.

Every interaction is an opportunity to make a difference.Youllbuild rapport listen carefully to understand each customers unique situation and take ownership of their concerns. Using your problem-solving skills and empathyyoullwork towards achieving the right outcome for the customer while delivering an exceptional service experience.

Youllthrive in a fast-paced environment where no two conversations are the same balancing customer needs with policy and regulatory requirements to ensure fair and effective resolutions.

So who are you

• Empathetic and an active listener Understanding customers needs is crucial for recommending suitable products and building trust.

• Resilient and adaptableNo two customer situations are the same. Youremaincalm under pressure confidently navigate challenging conversations and adapt your approach to meet individual customer needs in a fast-paced environment.

• Curious and growth mindset A willingness to learn about new products compliance updates and client perspectives helps to ensure you consistently provide the right customer outcomes.

• Clear communicator Explaining products transparently and avoiding jargon or misleading language is a regulatory must.

• Independent- You are the right combination of ambitious and innovative whilst able to work autonomously in a home-based position.

Shift pattern:

Your shift patterns will rotatebetween our core opening hours of 8am and 8pm (Monday-Sunday).

Youllwork 37.5 hours perweekand you will have two 15-minute breaks and a full hour for lunch allowing you to recharge andmaintainyour focus.

Wellprovide all the equipment you need but you must have broadband access.

Whats Next

At D&G we give you all the tools that you would need to have a fulfilling career. Every system every process and every Partner is brought to life through a series of eLearning Facilitator led sessions Role Reality sessions Call Listening and Call Taking exercises during the training period. This allows you to fully embrace and understand what isto succeed at D&G and to provide our customers with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of 25506

• Average Bonus Earnings of2400 per annum earned through a combination ofstrong performance excellent customerserviceand call quality.

• Personal and Professional growth is encouraged with Internal Mobility programmes providing networking opportunities and Leadership development programmes.

• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards.

Process

• Apply on workday

• 15-minute telephone conversation with one of our Talent Acquisition team

• Complete our online Virtual Assessment

• A Microsoft teams interview and call listening exercise

• Job Offer and employment screening checks

• IT Equipment delivery and set up call in readiness for day 1

We want everyone to have a fair and inclusive experience when applying for a role with us.

If yourequireadjustments oradditionalsupport during the application or interview process please get in touch atand our team will do our best to help.

Please note that we have a thorough referencing process which includes criminal record checks.

This role is only available to applicants based in mainland UK.