Customer Success Specialist Part time

Ready to make a paws-itive impact in the pet world

Join a fast-growing European InsurTech scale-up thats reimagining pet health and insurance across Europe! Backed by leading investors with over 20 million in Series B funding were on a mission to ensure every furry friend gets the care they deserve and their owners get peace of mind.

As we prepare for our UK launch were looking for a student support in London to be part of this exciting journey. If youre passionate about pets customer care and making a difference this role is for you. This is your chance to be part of a growing mission-driven company from the very beginning. Youll work closely with our Customer Care Specialists and Country Manager take on responsibility from day one and help design and optimize our customer service processes as we grow.

The core part-time working hours that we are looking to cover are 5.00pm-8.00pm Monday to Friday and 9.00am-2.00pm on Saturdays. We are looking for someone that wants to work minimum 20 hours per week. We want you to come to the office once per month otherwise it is fine with remote work.

• Communicate with our customers via chat email and phone
• Help create process documentation and service guides
• Collect and share customer feedback with internal teams
• Propose improvements to the customer journey based on insights
• Take on additional projects typical of a fast-growing start-up

• Enrolled as a student for at least 2 more semesters
• Empathetic positive and communicative
• Passionate about pets (dogs & cats) and able to relate to pet owners
• Organized proactive and a great team player