Customer Success & Renewals Specialist

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Job Description:

Customer Success & Renewals Specialist

Location: Milton Keynes (Hybrid)

This role follows a 3-day office / 2-day home working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Role

Were looking for a commercially minded and analytical individual to join our Cisco team as a Customer Success & Renewals Specialist.

This is an exciting opportunity to work in one of the fastest-growing areas of technology helping partners and customers get the most value from their software services and subscription investments.

You dont need to be a Cisco expert already. Were looking for somebody who enjoys working with data spotting opportunities building relationships and helping customers make informed commercial decisions.

Whether your background is in sales support account management customer success business operations commercial analysis licensing renewals or a similar role wed love to hear from you.

What Youll Be Doing

• Analysing customer and subscription data to identify renewal retention and growth opportunities.
• Supporting partners and sales teams with data-led recommendations and commercial insights.
• Preparing quotations and proposals for software subscription and service opportunities.
• Helping customers navigate renewals and ensuring they continue to gain value from their Cisco solutions.
• Explaining licensing subscriptions and purchasing options in a simple and easy-to-understand way.
• Building strong relationships with partners customers and internal stakeholders.
• Working closely with Cisco specialists account managers and business development teams to drive growth.
• Supporting training and knowledge-sharing initiatives across the wider Cisco business.

What Were Looking For

• Excellent communication skills with the ability to explain information clearly and confidently.
• A commercial mindset and an interest in identifying business opportunities.
• Strong organisation and attention to detail.
• The ability to build relationships with a variety of stakeholders.
• Experience in sales support customer success account management commercial analysis operations renewals licensing or a similar environment would be beneficial.

Whatweoffer:

• AXAHealthInsuranceandDentalPlanOptions-availableforyouandyourfamilythroughasalarysacrificescheme
• RisingholidayallowanceatYear2andYear5
• Birthdaydayoff
• EmployeeReferralBonus-helpusgrowourteamandgetrewardedforintroducinggreattalent.
• Employeediscountsandwellnessperks
• Modernofficeswithbreakoutspacesfreeteaandcoffeeandaprivatewellnessroom
• Developmentopportunitieswithclearcareerprogressionandtraining

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!
None of this is achievable without great people with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive basecommission market leading incentives programme and clear career development. You will receive full training on the products you will be specialisinginand you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.