Customer Success Manager Search & Staffing UK

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

This role will be based in London.

The Customer Success Managerroleis part of the LinkedIn Talent Solutions organisation. Thisisan important role in ourSearch &Staffingvertical focusing onlocalrelationships with ourcomplex LargeEnterpriseStaffing clientsinthe UK. 

Yourprimaryobjective is to be ahighlytrusted advisor and strategic partner to EnterpriseStaffingcompanies working with multipleseniorstakeholders internally and externally to drive strategy around the optimisation of our products leveraging our data providing thought-leadershipindustryadvice; and helping our solutions become a mission critical irreplaceable part of our client sourcing process. 

Responsibilities 

• Develop optimizationandretention strategies by becoming a trusted partner to ourEnterprise Search &Staffing customers - maximizing the benefits of their investment; and working towards our clients objectives. 

• Own the value assurance journey of ourstaffing partners frominception toplanning to review to valuearticulationthroughout key customer moments. 

• Maintain relationships with our key client stakeholdersoftenDirectorlevel providingindustryadvisory and updates on their investment and sourcing strategies. 

• Meet clients in person and host one-to-many customer events related to product optimization enablement at scale and industry insights. 

• Partner closely alongside the LinkedInsales organisation to lead post-sales implementation and project management activity together with identifying commercial opportunities to optimise clients investment growth and continuity 

• Utilise LinkedIn client and other data to derive insights and use these to drive greater customer success with LinkedIn products. 

• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment. 

• Become a thought leader within therecruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices. 

Qualifications :

Basic qualifications: 

• 3 yearsofexperiencein Customer Success Account ManagementorClientRelations.

Preferred Qualifications: 

• 2 years of experience in Search & Staffing AgencyRecruitmentor similarhire-for-othersindustryexperience orworking with Staffing customers. 

• Demonstrated ability to manage aselect complexportfolioof clients 

• Experience in managing senior stakeholdersconsultingpresenting in board meetings driving presentations to a C-suite audience 

• Commercial acumen and ability to articulate value delivery towards customers objectives 

• Strong verbal and written communication skills and technical aptitude 

• Excellent organizational project management and time management skills 

• Experienceanalysingdata trends and client information to identify product or service growth opportunities 

• Proficient in AI tools such as Microsoft Co-Pilot Co-Work and Claude 

• Proficient in Salesforce & Microsoft Office (Outlook Excel Word and Power Point) 

• Excellent interpersonal skill with ability to build authentic business relationships 

Suggested Skills: 

• Stakeholder Management 

• Account Management 

• Data Analysis 

Additional Information :

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: Work :

No

Employment Type :

Full-time