Customer Success Manager
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
Customer Success Manager
Customer Success Managers (CSMs) are responsible for the post-sales success of a portfolio of this role you will serve as a trusted advisor helping customers realize the full value of our solutions while identifying opportunities to expand their use of products and services to achieve their business goals. The CSM drives customer adoption retention and growth by providing strategic guidance conducting Business Reviews advocating for customer needs and delivering an industry-leading customer experience. This role manages a portfolio of approximately 40 Enterprise customers and is accountable for customer outcomes satisfaction and long-term success.
What Youll Do
- Deliver an industry leading customer experience.
- Manage a portfolio of approximately 40 customers across the Enterprise segment.
- Build and maintain strong relationships with executive customer stakeholders.
- Conduct regular Business Reviews to align customer objectives product usage and business outcomes.
- Collaborate with internal cross-functional teams to represent and advocate for the voice of the customer.
- Drive customer adoption and value realization through strategic guidance product education and best-practice recommendations.
- Participate in customer forums user groups and customer engagement activities.
- Own ultimate responsibility for the customers retention and expansion success while preventing churn and proactively addressing churn risks.
- Maintain accurate and current records of customer information.
- Serve as an escalation point for issues that impact the customers success and work with internal teams to drive resolution.
- Identify opportunities to expand customer value through additional products services and solutions aligned to customer goals contributing to retention and expansion targets.
- Partner with Sales and Renewal Management to support renewal and expansion opportunities.
What Youll Be Measured On
- Net Revenue Retention (NRR)
- Gross Revenue Retention (GRR)
- Renewal Rate
- Product Adoption
- Customer Health Score
What Were Looking For
- Bachelors Degree or equivalent
- 3-5 years Customer Success Account Management or Client Services experience
- Proven ability to drive customer adoption retention and growth
- Strong relationship-building and stakeholder management skills
- Excellent presentation communication and problem-solving abilities
- Experience conducting business reviews and customer success planning
- Proficiency with CRM and Customer Success platforms (Salesforce Gainsight or similar)
- Strong analytical skills and ability to interpret customer usage data
- Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional customer focus.
Bonus Points If You Have
- A background in travel and expense and/or invoice management
- Additional language skills (Spanish as a priority)
63000 - 70000 a year
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Control spend your expense management and corporate travel management with Emburse. Select the best expense management software for your business or organization from our list of award-winning products and software.
