Customer Success Manager

What were all about:

Job Title: CustomerSuccessManager

Department: Operations

Reporting To: Head of Operations

The Company

Mobius Networks is a global provider of enterprise mobile connectivity solutions helping businesses stay connected through reliable mobile airtime IoT connectivity and managed network services.

Purpose of the role

Todrive business growth and retention by buildingand protectingstrong as the primary liaison betweencustomers MobiusAccountManagementand internal teams focusing on customer satisfaction contract renewals upselling and conflict resolution.

Reporting to and working with the Head of Operations to ensure that effective methods are in place to allow the company to run to its maximum productivity. To provide sales and customer service support for both existing and potential customers the business.

CustomerSuccessManagerDutiesInclude

• RelationshipManagement:To serveas the primary dedicated point of contact for an assigned portfolio of key clients. To work with current Sales Account Managementandtake ownership of the current relationshipexcluding commercial decisions.

• Retention and Renewals:Manage renewal timelines and proactively secure client extensions to mitigate regular business reviews to ensure service deliverymeetsand exceeds both the customer expectation and Mobius required standards.

• Revenue Growth:Identifyopportunities to cross-sell and upsell products or services handle renewals and drive sales process and product presentations to encourage new or extended sales

• Issue Resolution:Act as a senior escalation point for client complaints working across internal departments to resolve issues promptly.
• Market & Data Analysis:Maintainaccurateand GDPR compliantcustomerrecords on systems like Salesforce analyse customer data and track industry trends to improveMobiusclient strategy

Key Skills and experience preferred

• Experience:35 years in account management technical sales or client-facing roles.

• Communication:Exceptional verbal and written communication skills with strong negotiation and problem-solving capabilities.

• Commercial Acumen:Ability to interpret financial data manage contractual KPIs and maximize account profitability.

• Professional Qualifications:Exposure to ITIL practices preferably qualified to Foundation level

Personal Specification

• Strong Leadership and organisational skills

• Strong interpersonal and communication skills

• A methodical and structured approach to problem solving

• A can-do attitude with a flexible approach

• An approachable attitude

• A keen attitude towards self-development
  
  

#LI-Onsite #LI-CG1

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.