Customer Success Manager II, International

Customer Success Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

A day in the life

The International Customer Success Manager (CSM) plays a critical role in delivering Toasts promise of helping restaurants succeed. As a part of the Customer Success team CSMs foster trust happiness and growth across a diverse portfolio of customers. They focus on retention expansion and advocacy while driving adoption of Toasts product suite and delivering meaningful measurable results.

As an International CSM you will join a fast-growing global team. Youll thrive in an environment that requires agility flexibility and creativity. This highly cross-functional role will challenge you to embrace a hospitality mindset deeply understand customer goals and translate them into strategic recommendations that drive product adoption satisfaction and long-term success. Youll also play a critical role in scaling processes and testing new workflows to meet the needs of a rapidly growing customer base.

You can expect to spend 1 day a week onsite with customers 1 day a week in the London office with flexibility to also work remotely.

What youll do (Responsibilities)

• Build relationships with customers facilitate regular cadence of communications and maintain daily database entries through Salesforce
• Retain and grow SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
• Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
• Partner with internal leadership teams to own customer escalations to resolution provide regular Voice of Customer feedback and facilitate customer references/referrals
• Deliver cadenced strategic business reviews focused on sharing business plans identifying customer insights and addressing areas of strength and improvements

What youll need to thrive (Requirements)

• 4 years of Account Management experience responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication organizational and influencing skills

What will help you stand out (Non-essential Skills/Nice to Haves)

• 1 years of experience using a POS (Point of Sale) software ideally in the service industry
• Experience managing customer in Mid-Market Top SMB or Enterprise segments
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM MS Office G-Suite and Slack

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own without real-time AI tools recording or transcription bots unless we tell you otherwise in advance. To learn more: Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Are the Secret Ingredient in Our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we thrive. The restaurant industry brings together people with a wide range of backgrounds experiences and perspectives and we value that same breadth at Toast. We strive to build a culture grounded in authenticity respect and humility where every Toaster has a real opportunity to grow contribute and do their best workraising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

------

For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.