Customer Success Manager, Enterprise (Strategic Customer Success Team)

Semrush is a brand visibility platform empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility so brands are found cited and chosen everywhere search happens. Thats how Semrush gained the trust of over 28 million usersfrom scaling startups to Fortune 500 companies.

Some highlights of our success:

• $470M Annual Recurring Revenue with AI products surpassing $38M

• Dollar-based net revenue retention of 104% as of December 31 2025

• Large deals growing 74% YoY

• Semrush named a Leader in The Forrester Wave: Search Engine Optimization Solutions Q3 2025

• Exceptional demand for the Enterprise platform with deals with global giants like JP Morgan LG Samsung TikTok and others

Shared ambition makes a bigger impact. Thats why at Semrush progress is a partnership: You push us forward we push you furtherand we all move as one.
Are you ready to be part of this journey

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs we equip our team with the tools resources and training. This is how we keep delivering meaningful results for our customers.

Joining the Sales team also means:

• Fast forward and continuous career growth: the highest rate of promotions within the organization

• A team spread across 40 locations around the globe

• Offline and online bootcamps as part of our onboarding process

• Presidents cluban opportunity to celebrate exceptional results and reward top performers in high-class vacation destination

• Quota attainment has been recognized as higher than market average according to RepVue

• Uncapped commissions

• Strategic Account Management: Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 level organizations including marketing operations teams & senior marketing executives. Be their trusted advisor offering strategic recommendations on how to leverage Semrush for maximum impact

• Renewals & Retention: Own the renewal lifecycle for your portfolio proactively managing customer health commercial timelines procurement requirements and risk to drive strong retention and on-time renewals. Maintain accurate renewal forecasts and partner closely with account teams to identify expansion and cross-sell opportunities.

• Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance

• Executive Quarterly Business Reviews: Lead high-impact business reviews with senior and executive stakeholders connecting Semrush performance and insights to broader business objectives measurable ROI strategic priorities and long-term partnership value.

• Risk Management: Proactively identify document escalate and remediate customer risk using data stakeholder insights and engagement signals. Develop clear action plans to address risks before they impact renewal or long-term customer value.

• Customer Advocacy: Act as the voice of the customer within Semrush advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives relevant market conditions in the customers industry and competitive intelligence to identify opportunities and threats.

• Create & Execute Success Plans: Develop detailed customized success plans tailored to the customers specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively focusing on driving time to value and ensuring the customer sees immediate impact

• Identify Growth Opportunities: Consistently evaluate your customers unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades

• Product & Industry Expertise: Develop deep expertise across Semrushs Enterprise solutions Search AI visibility and the broader digital marketing landscape to provide credible strategic guidance to sophisticated enterprise customers.

• Portfolio Management: Maintain rigorous operational discipline across your book of business including customer health Success Plans renewal timelines growth opportunities stakeholder coverage and forecasting. Ensure account data and next steps remain accurate and actionable.

Required Qualifications:

• 5-7 years of experience in Customer Success Account Management or a related role with a focus on enterprise customers preferably in the MarTech or SaaS space

• Proven track record of building strong relationships with different levels of seniority

• Proven experience creating customized success plans ensuring customers see clear connections between their processes and the results Semrush delivers

• Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers needs

• Strong communication skills both verbal and written with an ability to articulate complex concepts to both technical and non-technical audiences

• Overall understanding of digital marketing technologies such as SEO SEM content marketing analytics CRM and marketing automation

• Experience with upselling customers and generating qualified leads

• Ability to use customer data to provide insights and drive decision-making

Preferred Qualifications:

• Experience with BrightEdge Conductor SimilarWeb or other enterprise-level marketing and SEO platforms

• Ability to navigate ambiguity and complexity and adapt in a rapidly changing global business environment

• Previous experience with pipeline management in a sales or renewal context

• You share our common values: Trust because we prefer to speak up and be our true selves; Sense of Ownership because its not worth wasting time on something you dont believe in; and enthusiasm for Constant Changes because we are always looking to make things better

• Strong product-market fit recognized by RepVue

• High earning potential with clear quota attainment visibility

• Employee Support Program

• Loss of family member financial aid

• Employee Resource Groups

• Hobby & team building budget allowance

Semrush is the leading brand visibility platform empowering marketers to command their online presence and create measurable impact.

Built on the industrys most expansive proprietary dataset Semrush delivers AI-driven insights across GEO SEO Agentic Search Optimization content marketing paid media and social strategy. The company was founded in 2008 and is headquartered in Boston MA with a global presence across North America Europe and Asia.

Weve built something people are proud to be part of. And the awards agree: Great Place to Work DEI Workplace Diversity Champion Award International Inclusion Award Most Women Friendly Employers Best Place for Working Parents. All thanks to 1700 employees who build the company every day.

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you dont 100% match all requirements dont be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race religion creed color national origin sex pregnancy sexual orientation gender identity gender expression age ancestry physical or mental disability or medical condition including medical characteristics genetic identity marital status military service or any other classification protected by applicable local state or federal laws.

We dont just lead the marketwe are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!