Customer Success Manager (1 year FTC)

Your role

• Manage end-to-end customer audit engagements serving as the primary contact for customers and internal stakeholders throughout the process.
• Lead and coordinate on-site customer audits overseeing all logistical arrangements and ensuring comprehensive documentation.
• Facilitate collaboration among cross-functional teams including Operations Sales Quality and Compliance to deliver audit objectives efficiently.
• Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
• Maintain and improve audit databases and processes contributing to digital quality and operational rigor.
• Participate actively in global audit communities to share best practices and promote continuous improvement.
• Uphold confidentiality and ethical standards at all times during audit execution and reporting.
• Analyze audit outcomes providing insights and recommendations to drive operational enhancements and risk mitigation.
  

What youll need

• Bachelors degree in Business IT Engineering or related discipline or equivalent audit management experience in a service-oriented environment.
• 4-7 years of experience leading audits compliance or customer success processes preferably within utilities data centers IT or telecommunications.
• Proven ability to collaborate cross-functionally with Operations Sales Implementation and Finance teams.
• Strong organizational capabilities with advanced skills in reporting documentation and process management.
• Demonstrated aptitude for analytical thinking problem-solving and driving operational excellence.
• High standards of ethics confidentiality and professionalism when handling sensitive customer and company information.