Customer Success Executive (6 Month FTC) Remote
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Job Summary
About you
Youre calm under pressure commercially minded and genuinely care about delivering outstanding customer outcomes.
You thrive in fast-paced environments where attention to detail matters. Youre confident handling sensitive financial information complex disputes and high-value transactions all while maintaining warmth and professionalism.
You take ownership. You dont wait to be told what to do. If something looks off you investigate it. If a customer is stuck you move things forward. If revenue is at risk you protect it.
Youre comfortable supporting customers across the UK and Europe as we continue growing.
About the role
Provide exceptional professional yet personal support throughout the entire Customer Success lifecycle during this 6-month fixed-term contract including payments disputes and resolutions. Our team is committed to delivering world-class service that not only exceeds customer expectations but also positions Car & Classic as the leader in customer satisfaction setting us apart from competitors.
One of the most significant differences between Car & Classic and our competitors is the post-sale support that our users receive. Successfully assisting buyers and sellers with all processes and issues is a crucial piece of the Car & Classic brand.
With a commercial mindset we aim to see every deal through to successful completion safeguarding revenue while fostering trust and loyalty. Our goal is to ensure every customer feels valued understood and supported leaving them inspired to share their positive experiences and recommend Car & Classic to others.
Our culture is incredibly important to us. Were lucky enough to have built the team from scratch with a focus on enjoying the day-to-day diversity inclusion and high performance. Were a fully remote team of builders dreamers and petrolheads using tech to connect enthusiasts with the machines that move them. If youre driven by passion and curious about shaping the future of classic motoring online youll fit right in.
Were looking for a Customer Success Executive who has good relevant experience and wants to make their mark in a rapid-growth business where they can make a real difference whilst enjoying the environment and culture.
Role and responsibilities:
Deliver timely high-quality responses to customer enquiries across HubSpot Conversations maintaining strong responsiveness even during periods of high demand.
Manage a high volume of customer conversations effectively contributing positively to overall team capacity and performance.
Respond promptly and professionally to auction comments supporting buyer and seller confidence throughout live and completed auctions.
Proactively assist customers with vehicle collection international logistics and cross-border requirements across the UK and Europe.
Contribute to excellent customer satisfaction outcomes supporting the maintenance of a strong Trustpilot rating for Car & Classic.
Actively protect the Car & Classic platform from fraudulent submissions and activity maintaining a zero-tolerance approach to fraud and safeguarding users revenue and brand trust.
Handle payments refunds fees and financial queries with complete accuracy across multiple currencies and VAT schemes.
The skills attributes and experience you must have:
Proven experience handling complex or sensitive customer cases including disputes complaints or high-value transactions.
Experience in a high-volume fast-paced customer-facing environment balancing responsiveness with quality and accuracy.
Strong financial literacy confidently managing payments refunds fees VAT and multi-currency transactions with absolute precision.
Exceptional attention to detail particularly when handling sensitive data and financial systems.
Ability to operate across multiple systems simultaneously (CRM financial tools auction platforms) without losing accuracy.
Empathy & Customer Focus consistently delivering solutions with patience professionalism and care.
Commercial Mindset protecting revenue while balancing customer satisfaction and deal completion.
Effective personal communication tailoring responses to the individual without sounding templated or robotic.
Proactive ownership identifying issues early taking initiative and resolving problems end-to-end without constant direction.
The skills attributes and experience it would be nice to have:
Experience in aftersales complaints handling or post-sale support.
Interest in classic or collector vehicles.
Experience supporting cross-border logistics or international customers.
Experience contributing to or managing online review platforms (Trustpilot or similar).
This role probably isnt for you if:
You struggle to manage multiple conversations and priorities at once.
You prefer low-pressure environments without clear performance expectations.
Youre uncomfortable handling sensitive financial information.
You rely heavily on scripts and struggle to personalise communication.
You avoid difficult conversations or dispute resolution scenarios.
What do you get (remuneration & benefits)
30000 per annum (pro-rata for 6 months) 10% performance-related bonus
Flexible working - work where and when you want to get the job done
Access to free counselling therapy and mental health support via Spill
Professional development allowance
33 days holiday (pro-rata for 6 months)
Ability to make your mark on a fast-growing start-up
Our application process
Once you decide to apply youll be presented with a series of questions. The answers to the questions are the difference between your application being progressed or not. Please do give them your time and effort when answering.
We want to hear from you not AI. Using AI to write your answers will mean that your application will be rejected.
Car & Classic Limited is an equal-opportunity employer
Equality diversity and inclusion are integral parts of our culture. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus for which we hold ourselves responsible. We are committed to treating all applicants fairly and equally and encourage candidates from all backgrounds to apply for this role.
Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.
