Customer Success and Operations Associate (ENES)

Tab is growing our team in London and were looking for a Customer Success and Operations Associate to join Customer Success this role youll be the primary point of contact for our customers ensuring they get the most value from our platform while keeping our day-to-day operations running smoothly. Youll spend a lot of your time in our inbox and on the phone with our customers learning about them and helping Tab run smoothly for them.

You need to be comfortable working in both English and Spanish for this role as around 50% of the businesses we work with are in in Latin America. If youre comfortable speaking other languages too please let us know in your application - French and Arabic are of particular interest.

Your main areas of focus will be:

• Manage inbound customer enquiries across multiple channels and resolve issues efficiently and sensibly.

• Manage and improve operational workflows by using AI and other tools to support our growing user base.

• Onboard new users and guide them through our core product features and help existing users get the most out of the platform.

We value practical problem-solving clear communication and the logical thinking to apply common principles to different situations. Weve built a reputation for great customer service so you should enjoy speaking to people helping them learning from them and generally making it a pleasure for businesses to work with Tab.

You should be interested in processes - youll be working with the team on our internal processes as well as on how to make things easier for our customers. Were also in the process of implementing AI to improve both our internal operations and the customer experience so you should have some experience experimenting with AI (this can be a personal interest or professional experience).

Well expect you to bring a lot of motivation helpfulness and general common sense to the team and you should have :

• A demonstrable experience in customer-facing roles.

• Strong written and verbal communication skills in English and Spanish.

• Good organisation and communication.

• Attention to detail and the ability to manage competing priorities.

• A natural curiosity - you want to ask more questions and get to the bottom of things.

• Logic - you think through the hows the whys the whats and the next steps.

• A motivation to wow customers and keep them cheerful (even if we cant do what they want!)

• Empathy - the businesses we work with are all different sizes and all over the world and the things that they worry about can vary enormously. Lots of them dont speak English as a first language either so youll need to have the EQ to get to the heart of their questions and be able to empathise with them all.

The salary for this role is GBP per year dependent on experience.

• Company pension plan to help you save for the future.

• Company stock options that let you share directly in our growth.

• Additional vacation days on top of standard time off - 30 in total plus bank holidays.

• Flexible working hours to help you balance your routine.

• Paid sick leave and parental leave when you need time away.

• Casual dress code for a comfortable working environment.

• Company laptop provided for your daily work.

• Free beverages and snacks available in the office.

• Team events and social activities to connect with colleagues.