Customer ServiceSupport Representative part time
Job Location:
Burgess Hill - UK
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join CAEs Business Aviation Training team as Client Services Representative (Zero-hours contract) at our Flight Training Centre in Burgess Hill West Sussex.
With 16 flight simulators on site you will be the first point of contact for our clients during their training and will be present at our client lounge dealing with face-to-face questions feedback and collaborate with other departments on-site when this role you will take ownership in ensuring that the Client Lounge is welcoming and well-stocked with supplies at all times. Next to greeting visitors and clients and being responsible for the presentation of our Client Lounge you will also assist with administrative tasks and support our Front Reception team working on Reception one day per week.
Description
- Serve as the primary point of contact for clients during their training at the Flight Training Centre in Burgess Hill West Sussex.
- Welcome clients in a professional and respectful manner ensuring a positive client experience.
- Support client check-in processes including verifying identification collecting required documentation and issuing class schedules and access passes.
- Maintain close collaboration with internal departments (Training Sales Scheduling) to support client needs and resolve queries or concerns.
- Ensure the Client Lounge is well-presented organized and fully stocked at all times.
- Perform general reception duties including answering the main switchboard managing post arranging couriers and supporting transport and accommodation bookings when required.
- Provide reception desk coverage approximately one day per week.
- Administer client surveys and support related administrative tasks.
Preferred Qualifications
- Experience in a customer-facing or client service role.
- Ability to multitask and work effectively in a fast-paced operational environment.
- Strong communication and interpersonal skills with a professional and approachable demeanor.
- Basic administrative and organizational skills.
- Availability to work on-site up to four days per week including weekends between 8:00 AM and 2:00 PM.
- Ability to handle confidential information appropriately (e.g. client identification checks).
- Previous experience in reception hospitality or customer service environments.
- Experience working in an aviation training or corporate services environment.
- Demonstrated ability to collaborate with cross-functional teams.
- Experience supporting front desk or office administration functions.
Please note due to this being a zero-hours contract that it is entirely at the Companys discretion whether to offer you work and it is under no obligation to provide work to you at any time and the times stated may be adjusted. The Company reserves the right to give or not give work to any person at any time and is under no obligation to give any reasons for such decisions.
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About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
On Call (Fixed Term)Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.
Data Privacy
As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
Unclear Seniority
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
