Customer Services Team Leader

Customer Services Team Leader

Location: Milton Keynes (Office-based)

Contract Type: Permanent Part-time

Hours: Saturday and Sunday 24 hours

Salary: 20.500.04

We are currently recruiting for a Customer Services Team Leader to join our team in Milton Keynes. This is a key leadership role within a fast-paced customer-focused environment supporting the delivery of essential services.

About the role:

You will lead and motivate a team of Customer Service Agents ensuring they provide high-quality support on matters such as repairs rents tenancies antisocial behaviour and transport.

Many of our customers are vulnerable so compassion empathy and resilience are essential. You will help foster a first-time fix culture prioritising quality interactions over rigid call metrics and ensure your team operates in line with service level agreements policies and procedures.

You will receive ongoing support through coaching one-to-ones and development opportunities while also playing a key role in shaping a positive people-first workplace culture.

The ideal candidate will have strong attention to detail be able to work on their own initiative and be reliable hardworking and well organised.

Role Criteria:

Experience managing people

Proven experience within a customer service role

Good written and verbal communication skills

IT skills and confidence using internal systems

Benefits:

25 days annual leave plus bank holidays

Annual Mears Fun Day (e.g. Drayton Manor)

Paid volunteering leave

Mears Rewards discounts on groceries holidays eye tests and more

Share save scheme

Family friendly policies

All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process we are here to support you. We will be accessible every step of the way.

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.