Customer Services Representative

Position Title:Customer Service Representative
Location:Maidenhead Berkshire UK
Work Arrangement: Office based Maidenhead
Employment:Permanent

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 43500 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.


The Job:
As a Customer Service Representative you will focus on responding appropriately to phone calls web inquiries emails and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products as well as handling administrative tasks resulting from those interactions.

What youll do:

Handle incoming customer and partner enquiries via phone and email ensuring queries are resolved promptly accurately and logged correctly.
Process incoming documents and complete administrative tasks to support efficient after-sales service operations.
Build strong relationships with internal and external customers
Record manage and maintain accurate case information within Salesforce.
Develop knowledge of key brand product portfolios

About You:
You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by fact you embrace it. Wouldnt it be great if you could do your job and do a world of good You also have:

A customer service professional with experience delivering excellent support.
An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally clearly and with care
Highly organised with strong time management skills and the ability to manage priorities effectively throughout the day.
Educated to GSCE level (Including English and Maths)
Working experience with Microsoft Office Suite is required while experience using SAP/Salesforce/Five9 is advantageous but not essential.

The Details:
Youll receive a great benefits plan including:
An attractive salary & benefits package
Discounts on Stanley Black & Decker tools and other partner programs
Excellent opportunities for continuous professional development

And More:
We want our company to be a place youll want to be and stay. Being part of our team means youll get to:
Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources including our digital learning portal.
Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

#LI-Onsite

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.