Customer Services Data Coordinator

• Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
• Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data expert knowledge and thought leadership to drive business accountability across the globe.
• Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns fulfilment and processing on behalf of many of Europes largest retailers.

About the role

• You will collect input and maintain supplier service data across the Reconomy Recycle Loop Outsourcing business.
• Identify and request missing data.
• Liaise with suppliers through various formats to obtain data relating to containerised waste services.
• Ensure accurate transfer of data from supplier reports or online Portals into the Reconomy Salesforce platform.
• Liaise with Customer Service Teams to resolve data discrepancies and help ensure clean and accurate data is presented to customers and help reduce supplier invoice queries.
• Complete data transfers in a timely manner to meet clients reporting and invoicing deadlines.
• Establish strong working relationships with suppliers and internal or external business contacts to ensure departmental targets are met.
• Maintain updated knowledge of all Reconomys products and services including in-house apps.

What we need from you

• Although youll spend most of your time working from home youll need to live within a commutable distance of our Telford office and be available to attend meetings there when required.
• Confidence in communicating over the phone and a professional and accurate approach to email correspondence.
• Strong time management skills and the ability to meet deadlines consistently.
• A collaborative mindset with the ability to build and maintain effective relationships both internally and externally.
• A keen eye for detail when working with data ensuring accuracy at all times.

What we offer

• 23 days holiday increasing to 25 days at 2 years service (plus bank holidays). Once you have 1 years service you will be able to join the holiday buy/sell scheme providing more flexibility in how you manage your annual leave.
• Have your birthday off (once you have 1 years service).
• 1 volunteering day per year to enable you to support local community projects.
• MyPerks a benefits platform that offers a variety of discounts cash back options cycle to work scheme mortgage advice and wellbeing support.
• Corporate discounts on selected local gyms.
• Competitive pension contribution.
• Life assurance.
• Enhanced maternity and paternity leave.
• Company events.
• Employee referral programme.
• Long service awards.
• Reward and recognition schemes.